Tenancy Sustainment Officer

Salvation Army Homes
The Role
Imagine this…
A young person has moved into West Farm. You’re there to check in, make sure the property is safe, and help them understand their tenancy. With your support, they don’t just keep their flat, they learn to sustain independence, manage challenges, and see a future beyond homelessness. 
As Tenancy Sustainment Officer, you’re the steady support who helps them develop and hold onto that hard-won independence.
What you’ll be doing

Providing day to day administrative support to residents, managing rent enquiries and repair requests efficiently and professionally.
Coordinating repairs with internal teams and external contractors, monitoring progress, and ensuring works are completed efficiently and within agreed timescales.
Help residents move into safe, well-prepared accommodation.
Support young people to understand their tenancy rights and responsibilities.
Tackle challenges like rent arrears, anti-social behaviour, or property issues.
Work with partners to find move-on housing options and prevent homelessness. What you’ll bring
Blend essential experience and behaviours:
Experience managing and interpreting numerical data, with strong attention to detail.
Organised, resilient, and passionate about giving people the tools to thrive in independence.
Empathy and patience to support young people facing multiple challenges.
Knowledge of facilities management processes, including the coordination of repairs and maintenance services is desirable.Working Arrangements

Service based role at our West Farm Serviceoffering 18.75 hours
Travel may be required to attend professional meetings, team training sessions, and conferences.Our Offer
In return, we offer a competitive and supportive benefits package, including: 
26 days annual leave plus bank holidays, increasing to 31 days
Westfield Healthcare Cash Back Plan (including cashback for optical, dental, therapies, plus 24/7 GP access and counselling support)
Matched pension scheme up to 6% (with salary sacrifice option)
Enhanced family leave from day one, including enhanced maternity/adoption and paternity pay
Occupational sick pay
Financial support options, including season ticket loans, emergency loans, mortgage advice and wellbeing support
Paid volunteering days
Cycle to Work Scheme
Discounted private medical insurance
Support to learn, broaden your skills and develop your career
A fun and inclusive work culture where individual differences are valued and championedClosing date: 22 August 2026 (please note we may close the vacancy early if we receive a large volume of applications)

About The Company
Founded in 1959, Salvation Army Homes is a registered provider and exempt charity, and a subsidiary of The Salvation Army. We are a specialist provider of housing and support services across England, owning and managing around 4,500 homes in partnership with 79 local authorities. We provide general needs housing, supported accommodation, and homes for older people.
If you join our passionate staff team you will be contributing to our mission; “Safe Homes. Transform Lives” where you will make a positive difference to residents, who are at the heart of everything we do.
Guaranteed interview scheme: Please let us know if you have a disability, are a Salvation Army Homes resident or ex-resident, are a care leaver, or ex veteran as we guarantee an interview if you meet the minimum requirements of the role.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. 
If you require any adjustments or support to enable you to participate fully in the selection process, please let us know. We are committed to ensuring an inclusive and accessible recruitment experience