Housing Officer

Housing Officer

Our client, a well-established business in Plymouth, is looking to recruit a Housing Officer to manage a portfolio of tenancies and help deliver a high-quality housing management service.

This is a varied role that involves supporting residents, managing tenancies, addressing anti-social behaviour, and working closely with communities to ensure residents can sustain their tenancies and enjoy safe, thriving neighbourhoods.

Key Responsibilities

* Manage a patch of residential properties and act as the main point of contact for residents.

* Conduct tenancy visits, estate inspections, and neighbourhood walkabouts.

* Support new tenancy sign-ups and tenancy sustainment activities.

* Investigate and resolve anti-social behaviour cases.

* Manage tenancy breaches and enforce tenancy conditions where required.

* Work with residents to resolve issues relating to rent, property management, and community wellbeing.

* Liaise with internal teams, local authorities, and support agencies.

* Identify safeguarding concerns and make appropriate referrals.

* Maintain accurate records and case notes using housing management systems.

* Deliver excellent customer service and build positive relationships with residents.

Requirements

* Previous experience in housing management, tenancy management, customer service, or a similar role.

* Knowledge of housing legislation and tenancy management practices is desirable.

* Strong communication and conflict-resolution skills.

* Ability to manage a varied caseload and work independently.

* Good IT and administrative skills.

* Experience dealing with anti-social behaviour cases would be advantageous.

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Full UK Driving Licence preferred