Key Account Manager - South & Southeast

As one of the fastest-growing building societies in the UK, we combine a proud heritage with bold ambitions for the future. Everything we do is driven by our purpose - Helping People Live Better Lives - whether that's supporting our members through financial challenges, strengthening our communities, or acting with integrity at every step.

We are looking for a highly motivated and commercially focused Key Account Manager to join our Distribution team. This is an exciting opportunity to play a key role in growing the Society's mortgage business by developing strong relationships across the intermediary market.

As the face of the Society within your territory, you will be responsible for managing and developing relationships with mortgage brokers, packagers and mortgage clubs, promoting our products and service proposition, and identifying opportunities to generate high-quality mortgage business.

Working closely with internal stakeholders across Lending, Product, Marketing and Operations, you will help shape and deliver initiatives that support the Society's strategic objectives while ensuring intermediaries receive an exceptional service experience.

If you are passionate about relationship building, delivering exceptional intermediary experiences and driving mortgage growth, we would love to hear from you!

Key Responsibilities

Develop and manage relationships with mortgage intermediaries across your region.
Generate new mortgage business in line with the Society's growth objectives.
Promote the Society's products, lending criteria and service proposition to the intermediary market.
Identify and secure new business opportunities through prospecting, networking and relationship development.
Maintain a strong understanding of the Society's mortgage lending policy and confidently support intermediaries with policy-related enquiries.
Develop and deliver regional business plans to increase intermediary reach, depth and market share.
Collaborate with internal teams to support campaigns, product launches and business initiatives.
Represent the Society at broker events, roadshows, exhibitions and industry forums.
Monitor market activity, competitor developments and industry trends, providing insight and recommendations to support the Society's strategic goals.
Act as a professional ambassador for the Society, enhancing brand awareness and reputation within the market.What we're looking for

Proven experience within the mortgage intermediary market.
Strong relationship management and business development skills.
A sound understanding of mortgage lending and underwriting principles.
Excellent communication, presentation and influencing skills.
Commercial awareness and the ability to identify growth opportunities.
Strong analytical and planning capabilities.
The ability to work collaboratively with both internal and external stakeholders.
A proactive, self-motivated approach with a focus on delivering results.
A full UK driving licence and willingness to travel within the assigned territory.What Success Looks Like

Growth in mortgage business volumes and quality submissions.
Increased intermediary reach and penetration.
Strong broker, packager and mortgage club relationships
Positive stakeholder feedback from both internal and external partners.
Achievement of agreed business targets and key performance indicators.
Delivery of market insight and initiatives that support the Society's strategic objectives.What you'll get in return

Competitive salary between £62,000 and £66,000 (depending on skills and experience)
Intelligent working - this role is field based, and our policies allow you to work were best suits your day ahead.
30 days' holiday + bank holidays + "Moments that Matter" days
Up to 8% pension contribution
Life assurance at 4× salary
Private medical insurance for you and your family
Healthcare plan covering everyday essentials such as dental and optical
Access to salary sacrifice schemes including Cycle to Work and Electric CarDiversity, Equality & Inclusion

We're building a culture where everyone feels respected, supported and valued. Diversity isn't a tick box for us - it's a strength we actively champion. Whoever you are, you'll be welcomed here and encouraged to thrive.

And that's not all…

We're recognised as a Great Place to Work, and there's a reason for that. Check out our careers page for more information about what it's like to join The Dudley team, who we are, what drives us, and why you should join