Service Advisor

SERVICE ADVISOR
Location: Cirencester
Salary: Up to £29,000 Basic Salary | OTE £36,000
Hours: Monday to Friday, 8:00am - 5:30pm | 1 in 3 Saturdays, 8:30am - 12:30pm
Job Type: Full-Time, Permanent
 
Looking for a role where your customer service skills are recognised, your earning potential is rewarded, and your career can continue to progress?
If you're an experienced Service Advisor or a customer-focused professional looking to build a career within the automotive industry, this is a fantastic opportunity to join a successful and supportive dealership. Offering a competitive salary, achievable bonus, excellent employee benefits, and ongoing development, you'll become part of a business that genuinely invests in its people and promotes from within.
Working as the first point of contact for customers, you'll play a vital role in delivering an outstanding aftersales experience while helping to ensure the smooth day-to-day running of the service department.
 
WHAT'S IN IT FOR YOU?
·Up to £29,000 Basic Salary
·OTE £36,000
·31 Days Holiday (Including Bank Holidays)
·Company Pension Contribution
·Annual Company Events
·Bespoke Induction & Development Training
·Career Progression Opportunities
·Staff Discounts on Vehicle Purchases and Servicing
·Death in Service Benefit
·Free Eye Tests, Dental & Therapy Treatments
·Employee Discount Scheme
·Free Flu Jabs
·Referral Programme
·Supportive Team Environment
·Full-Time, Permanent Position
 
THE ROLE
As a Service Advisor, you'll be responsible for delivering an exceptional customer journey from initial booking through to vehicle collection while ensuring the service department operates efficiently.
Key responsibilities include:
·Booking customer vehicles in for servicing, maintenance, and repairs
·Preparing job cards ahead of customer appointments
·Acting as the main point of contact between customers and the workshop
·Providing regular customer updates throughout the repair process
·Advising customers of any additional work required and associated costs
·Liaising with Vehicle Technicians to ensure efficient workshop loading
·Preparing invoices and ensuring all documentation is completed accurately
·Upselling additional work, service plans, and aftersales products
·Following up with customers after collection to ensure complete satisfaction
·Handling customer queries and resolving concerns professionally
·Achieving customer satisfaction and monthly product sales targets
 
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
·Previous experience as a Service Advisor is preferred, although candidates with at least two years' customer-facing experience in a retail or service environment will also be considered
·Experience within the automotive industry is advantageous
·A proven ability to deliver exceptional customer service
·Experience of upselling products or services and working towards targets
·Excellent communication and organisational skills
·A positive, proactive, and team-focused attitude
·Full UK Manual Driving Licence
Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.
 
APPLY TODAY
This is an excellent opportunity to join a dealership that values outstanding customer service, rewards success, and provides genuine opportunities for career development within a supportive and professional working environment.
If you're an experienced Service Advisor or a customer-focused individual looking to take the next step in your automotive career, we'd love to hear from you.
 
Interested in finding out more? Apply today or contact Howard at Auto Skills for a confidential discussion about this Service Advisor opportunity, quoting job reference 54300