This is a great opportunity for a passionate and professional Customer Service Executive / Advisor, to join this consumer based Fintech company, working in a small team. They are a friendly close-knit team full of super talented, smart, hands-on type of people from interesting backgrounds, achieving outstanding reviews and offer great career development and support as well.
This role is essential to their strategy to offer all customers world class customer service delivered in a personal and professional manner. It is a front line role and has an essential impact on the company reputation and brand. This is a busy and demanding role and you must love talking to people, who are sometimes at their worst and like helping solve problems. You must like learning new skills and systems and willing to take responsibility.
SALARY ETC:
* £26,455, increasing to £27,352 after training and skill / knowledge achievement.
* Excellent benefits such as 25 days holiday BH, Health Insurance, Life Insurance, Pension, Enhanced SMP/SPP, career support and development, etc.
* Hybrid working, with at least 2-days in the office.
* Monday to Friday, 8:30am to 5:30pm.
* City of London
* Permanent, full-time
REQUIREMENTS:
* Some experience in a similar role / customer service role required. Whilst exposure to the fintech industry would be great, it is not essential as long as you have a desire to learn.
* Outstanding communication skills, level of English (written and spoken), customer skills and support are essential.
* Is punctual and reliable – works in the office and at home, attends training sessions, team and company work from work days
* Outgoing and enjoys trouble shooting, remaining professional, calm and supportive to customers needs and problems.
* Always demonstrates good, professional communication and a charming phone manner. Writes clear and professionally written emails using high quality English.
* Demonstrates energy, ownership and rapport at all times within each call.
* Listens intently to the customer and seeks to understand, clarifying enquiries as per training and follows established protocols at all times
* Calm and composed under pressure
* Brings energy and a positive attitude to each call and ownership to each client interaction
JOB SUMMARY:
* Resolve card queries and issues as they arise.
* Answer calls and respond to emails promptly and effectively.
* Demonstrate ability to use technical systems to resolve straightforward issues.
* Respond to all enquiries and redirect customers promptly where needed.
* Be organised and demonstrate good attention to detail and high accuracy levels.
* To talk to clients and be the face of the company – always leaving a good impression of the company brand and reputation for excellent customer service.
Due to the high volume of applications we receive, we regret that we are unable to respond individually to every applicant. If you have not heard from us within 2 weeks of the closing date, please assume that your application has not been successful on this occasion. We sincerely thank you for your interest and wish you every success in your job search
Salary description
£25500.00 - £26500.00 per year