My Customer is looking for a proactive and hands-on Mac Support Engineer to join a fast growing company. This role will focus on supporting a predominantly macOS environment, ensuring end users receive a seamless and efficient IT experience across devices, collaboration tools, and core systems.
You’ll play a key role in 1st/2nd line day-to-day support for about 30+ staff in the London office.
Required Skills & Experience from the Mac Support Engineer:
Proven experience supporting macOS environments in a corporate setting within a startup/small team environment ideally
Familiarity with Intune and Mosyle for device investigation and management
Experience supporting Google Workspace
Basic understanding of network troubleshooting, ideally within a Meraki environment
Experience with Okta administration (user management and access support)
Strong experience managing user onboarding and offboarding processes
Knowledge of IT asset management and inventory tracking
Strong troubleshooting skills with a user-focused mindset
Key responsibilities of the Mac Support Engineer:
Provide 1st and 2nd line support across a macOS-based environment
Troubleshoot and resolve issues relating to Mac devices, applications, and user access
Support and maintain Google workplace
Use Intune and Mosyle to investigate device issues, enforce policies, and support endpoint management
Assist with the transition to Fleet Device Management, including basic administration and troubleshooting
Investigate basic network-related issues using the Meraki dashboard
Administer Okta, including user provisioning, deprovisioning, and password resets
Manage end-to-end onboarding and offboarding, ensuring a smooth user experience
This Mac Support Engineer will work fully onsite in Central London for 5 days per week.
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Salary description
£250.00 - £300.00 per day