Business Analyst

Job title: Business Analyst

Location: London (Hybrid, Paddington)

Contract: 3 months (possibility of extension)

The Business Analyst will support the shaping, delivery, and implementation of technology solutions that underpin integrations with International Partners, including owned businesses overseas, Franchise, Wholesale, and Marketplace partners.

The role is critical to enabling the growth ambitions of the International business by ensuring business, operational, and financial requirements are clearly understood, documented, and translated into deliverable technology solutions. Working closely with international stakeholders, third-party partners, and internal Technology teams, the Business Analyst will help ensure initiatives are well defined, feasible, and aligned to both business objectives and technology standards.

The Business Analyst will operate across the delivery lifecycle, from early discovery and requirements definition through to delivery, testing, and implementation support, acting as a trusted partner to the business and delivery teams.

Key accountabilities and responsibilities

Lead the elicitation of business, operational and financial requirements for international Wholesale, Marketplace, and Franchise initiatives.
Engage international business stakeholders to understand objectives, processes, constraints, and market-specific considerations.
Collaborate with third-party business and technology teams to capture external requirements, dependencies, and integration needs.
Analyse current and future-state processes, identifying gaps, risks, and impacts across systems and operations.
Produce clear, structured business and functional requirements, including process flows, use cases, and data requirements.
Validate requirements with business stakeholders and ensure alignment before progressing into delivery.
Work closely with Architecture and Product teams to review requirements, shape solution options, and assess feasibility and impacts.
Support Tech Delivery Lead to finalise delivery estimates, timelines, dependencies, and assumptions, and support planning and decision-making.
Support delivery teams by clarifying requirements throughout build and implementation.
Work with Test teams to ensure appropriate test scenarios and test cases are defined and aligned to business requirements.
Support issue resolution and change control by assessing impacts to scope, timelines, and outcome

Measure of Success

Clarity, quality, and completeness of documented requirements.
Stakeholder confidence and alignment on scope, solution, and outcomes.
Reduction in rework or defects caused by unclear or incomplete requirements.
Effective collaboration across business, technology, and third-party teams.

Key skills

Strong experience as a Business Analyst in a retail or consumer-facing environment.
Proven ability to elicit, analyse, and document complex requirements.
Strong stakeholder management and facilitation skills.
Ability to translate business needs into clear inputs for technical and delivery teams.
Experience working with cross-functional teams including Product, Architecture, Engineering, Finance, and Tax.
Strong analytical thinking, attention to detail, and problem-solving skills.
Clear and confident communicator, able to engage both business and technical audiences.
Familiarity with agile and hybrid delivery approaches.
Experience supporting international or multi-market initiatives (Preferred not essential).
Good understanding of Wholesale, Marketplace, and Franchise business models (Preferred not essential).

Key relationships and stakeholders

International Business stakeholders leading Wholesale, Marketplace, and Franchise teams
Product Managers and Product teams
Technology Architects
Engineering and Delivery teams
Tech Delivery Leads / Programme Managers
Finance, Tax, and Legal stakeholders
Test and Quality Assurance teams
Third-party partners, vendors, and system integrators

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