Rate - £58 (an hour)
Location - Bracknell (Hybrid)
Duration - 12 Months (Initially)
Ir35 - Inside (Must use an umbrella company)
What will you do:
Provide triage, analysis, and resolution of network incidents
End-to-end incident management, bringing in additional skilled resources as required
Engage or defer to other technical teams as required in resolution of incidents
Act as major incident manager (MIM) when incident impact warrants it
Provide timely updates to stakeholders or incident manager during incidents
Hands on troubleshooting and configuration of networking equipment including Cisco, Meraki, and others as required
Participate in global on-call rotation, including some weekend requirements
Leverage network management systems (NMS) to understand issues and pinpoint where the problem likely is and the impact it is causing
Collect packet captures as necessary; perform initial diagnosis of output where possible
Interface with local contacts and service providers as needed to resolve site connectivity, hardware, service issues; hold providers accountable to SLAs
Proactively identify, engage, and act on situations where "things could be better"
Continually evaluate network capacity and performance; make recommendations for design changes as appropriate
Assist with on-going maintenance of CMDB information and updates of our internal Knowledge Base
Fulfillment of DNS/DHCP requests such as A or CNAME record requests, new DHCP scope requests, or updating MX records
Implementation of changes as defined and requested by design and planning team
What do you need to have:
3+ years' hands on troubleshooting and configuration experience in supporting large multi-national corporate networks utilizing a diverse set of technologies and vendors
3+ years working directly in Cisco IOS and the Meraki dashboard
3+ years troubleshooting and configuring WLAN technologies; Cisco and Meraki experience desired.
Experience working with Cisco NSO, SAE, UCS, ISE, and DUO is desired
Experience with VMware
Demonstrated ability to use IOS and Meraki dashboard in the troubleshooting and configuration of the network
Cisco Certified Network Associate (CCNA) or comparable certification required or demonstrable work experience and skill
Comfortable collecting packet captures
Firm understanding and application of network protocols and functions including BGP, OSPF, EIGRP, NAT, DNS, DHCP, SDWAN, IPAM, SDN, ACL, Spanning Tree, VLAN, OSI Model, NetFlow, TACACs
Ability to convey complex technical topics into layman terms while under time constraints
Ability to leverage NMS tools (such as Nagios, SevOne, LiveNX, SolarWinds, NetScout, ServiceNow, Meraki Dashboard, etc.) to diagnose & triage issues or requests
Familiarity with the use and limitations of syslogs, SNMP traps, device polling, NetFlow, and other management functions
Understanding of ITIL and its principles such as event, incident, problem, and change management
Organizational skills to manage multiple priorities at one time while meeting deadlines
Experience participating in network implementation & refresh projects
Experience working with customers remotely and over the phone to assist with network troubleshooting
Salary description
£58.00 - £58.50 per hour