Technical Account Manager

Technical Account Manager - Commercial Portfolio

Salary: £75,000 - £85,000 + bonus + benefits

Location: City of London

Monday - Friday: 8am - 5pm + hybrid working

The Opportunity

Are you an experienced technical leader who excels at driving client partnerships, commercial growth, and engineering excellence across high-profile commercial property?

We are seeking a Technical Account Manager to join a privately owned, independent building services specialist renowned for maintaining some of Central London's most prestigious corporate landmarks. Built on a reputation for technical craftsmanship, "showroom-standard" plant rooms, and authentic client diplomacy, our business puts engineering authority at the heart of contract delivery.

This role is ideal for a polished building services manager who wants to bridge the gap between complex MEP operations and strategic account management-taking ownership of client relationships, technical compliance, team leadership, and account growth without getting bogged down in corporate bureaucracy.

Key Responsibilities

Client Relationship & Strategic Partnership

Trusted Client Ambassador: Serve as the primary, daily point of contact for Landlord Asset Managers, Managing Agents, and C-suite corporate tenant representatives.

Executive Reporting: Lead formal monthly and quarterly account reviews, presenting transparent reporting on SLA/KPI achievement, statutory compliance metrics, energy insights, and operational milestones.

Consultative Communication: Translate complex M&E operational data and technical challenges into clear, actionable executive updates for non-technical client stakeholders.

Technical Authority & Operational Governance

Technical Escalation: Act as a senior technical authority for on-site resident teams across complex MEP infrastructure, including HV/LV power distribution, critical HVAC networks, centralized chillers, steam/gas plant, and smart BMS systems.

Showroom Standards: Champion an "engineering-first" ethos, auditing site standards to ensure all plant rooms, workshops, and critical infrastructure spaces remain immaculate and showcase-ready.

Incident Governance: Oversee technical incident escalation, ensuring rapid recovery procedures are executed safely during critical plant failures and delivering robust root-cause analyses to clients.

Account Growth & Lifecycle Projects

Commercial Scoping: Proactively identify asset deficiencies, lifecycle risks, and decarbonisation opportunities across the account.

Extra Works & Proposals: Draft clear technical specifications and commercial proposals for capital upgrades, energy-optimisation projects, and remedial works to expand account revenue.

Statutory Compliance & Safe Systems of Work

Zero-Failure Compliance: Guarantee 100% statutory compliance across all M&E, water hygiene, and life-safety systems, maintaining pristine physical and digital logbooks (ACoP L8, PSSR, Gas Safety, Fire Life Safety).

Safety Leadership: Govern site-specific Safe Systems of Work (SSoW), reviewing high-risk RAMS and enforcing strict Permit to Work protocols across internal teams and specialist subcontractors.

What We Are Looking For

Essential Requirements:

Proven Track Record: Demonstrable experience operating as a Technical Account Manager, Technical Contract Manager, or Senior Account Manager within a high-spec Central London commercial landmark or Landlord & Tenant portfolio.

Client-Facing Polish: Outstanding communication and presentation skills with a consultative approach suitable for interacting with senior landlord executives and corporate occupiers.

Technical Foundation: Minimum Level 3 (or equivalent) in an Electrical or Building Services Engineering discipline (HNC/HND or BEng is highly advantageous).

Regulations & Safety: 18th Edition IET Wiring Regulations (BS 7671) and IOSH Managing Safely (or NEBOSH General Certificate).

Compliance IQ: Deep practical knowledge of statutory health & safety legislation and SFG20 maintenance standards

What We Offer

Funded Upskilling: Fully funded access to advanced technical certifications (including HVAP status) and leadership/management training.

Engineering-First Culture: A supportive, agile working environment that values professional engineering pride, quality workmanship, and genuine client partnership over excessive administrative red tape.

If you are a client-focused engineering leader looking to take ownership of iconic London commercial assets, apply today for a confidential discussion.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business