Customer Service Representative
Tibshelf, Derbyshire
£12.71 per hour – weekly paid
Monday to Friday – 37 hours per week
After 12 weeks holiday increase to 27 days plus 8 bank holidays
We have an immediate opportunity to join a leading manufacturing facility in Tibshelf, Derbyshire with the recruitment of a Customer Service Representative to support them on a temporary bais for a minimum of 6 months. As the first point of contact for customers you will use your customer service skills to efficiently understand their needs and advise accordingly. Working closely with all departments within the company to ensure that our customers receive the best possible service.
Role Responsibilities for the Customer Service Representative
* Be responsible for the day-to-day administration of selected accounts.
* Establish and build rapport with your customers.
* Process customer orders in a timely manner with attention to detail.
* Supplying order progress information to the customer.
* After care support, where necessary, on completion of sales.
* To help develop, maintain and support the data accuracy and use of salesforce CRM within the Internal Sales team
* To help progress leads and help support the external sales team with growth potential opportunities
* Handling complaints and escalating to the appropriate internal departments when required.
Skills & Knowledge for the Customer Service Representative
* Being able to communicate effectively at all levels
* Previous experience in a customer service role.
* Positive attitude and a good work ethic.
* Attention to detail.
* Confident telephone manner.
* Ability to manage workload and prioritise effectively.
* A good level of MS and IT competency is required. Experience with spreadsheets/excel and or working with ERP systems (Movex, Cimalex,) would be an advantage but is not essential
* Good English language skills – both written and verbal.
This vacancy is being advertised by Fresh Start Recruitment (UK) who are acting as an Employment Agency.
Due to the high volumes of applications, we are currently receiving, unfortunately we are only able to contact candidates who are successful in progressing to the next stage.
If you have not been contacted within 7 days of your application, then please presume that you have not been successful on this occasion
Salary description
£12.71 - £12.71 per hour