Reporting directly to the Sales & Operations Manager, key responsibilities will include:
* Responsible for the day-to-day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing, and final documentation
* Use effective communication skills to build rapport with clients and exceed their expectations
* Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner
* Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs
* Understand the needs of customers and work to simplify the tour booking process wherever possible
* Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible
* Build long term relationships and maximise the retention of clients through excellent customer service and product delivery
* Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible
* Work closely with the Product & Marketing Team to research, identify/add new visits and/or products to our portfolio and generate ideas for marketing and promotional activity
* Ensure the timely collection of due payments to maximise cash flow
As a successful candidate you will have excellent customer service/sales experience and a background within the Travel industry or a genuine passion for travel, a natural communicator with a drive to succeed bringing energy, integrity and confidence to your work.
Excellent presentation skills and confidence speaking to varied audiences, a results‑orientated mindset and strong communication skills across phone, written proposals and live presentations are also essential with the ability to adapt your style to suit your target audience.
In return you will be rewarded with a competitive salary, uncapped commission + company car, discounted holidays, staff incentives, ongoing training and excellent career progression with the opportunity to create life‑changing experiences
Salary description
£25000.00 - £27000.00 per year