Lead Experiences. Inspire Teams. Drive Commercial Success.
Zachary Daniels Recruitment is partnering with an exciting, customer-focused business to recruit an exceptional Entertainment & Experience Manager for a flagship Manchester location.
This opportunity is ideal for a commercially minded leader with a passion for creating unforgettable guest experiences. Whether your background is in hospitality, retail, leisure, visitor attractions, family entertainment, cinemas, gaming, or experiential venues, this role offers the chance to combine operational excellence with exceptional people leadership.
If you're driven by delivering memorable experiences, motivating high-performing teams, and achieving commercial success, we'd love to hear from you.
The Role
As Entertainment & Experience Manager, you'll take ownership of the day-to-day operation, ensuring every guest enjoys an engaging, memorable and seamless experience from arrival to departure.
Leading from the front, you'll inspire your team to deliver outstanding service while driving revenue, operational excellence and exceptional guest satisfaction. You'll balance commercial performance with creativity, ensuring every visit encourages customers to return.
Key Responsibilities
Lead, motivate and develop a high-performing team focused on delivering exceptional guest experiences.
Drive revenue, profitability and KPI performance through strong commercial leadership.
Create a customer-first culture where service excellence and memorable experiences are at the heart of everything you do.
Plan, coordinate and deliver engaging entertainment, events or experiential activities that enhance the customer journey.
Analyse performance data, customer feedback and operational metrics to identify opportunities for improvement.
Ensure the highest standards of presentation, safety, compliance and operational execution.
Recruit, coach and develop talent, creating an engaged and motivated team culture.
Work collaboratively across departments to deliver outstanding customer experiences and commercial success.
Stay informed on local market trends, competitors and emerging customer experience innovations.
About You
You'll already be working as an Entertainment Manager, Experience Manager, Guest Experience Manager, Operations Manager, Venue Manager, Hospitality Manager, Leisure Manager or similar leadership role within a fast-paced customer-facing environment.
You'll bring:
A proven track record of leading successful customer-focused operations.
Strong commercial awareness with experience delivering revenue growth and achieving KPIs.
A passion for creating exceptional guest experiences that build loyalty and repeat visits.
Outstanding leadership, coaching and people development skills.
Confidence using operational and commercial data to improve performance.
Energy, resilience and a hands-on leadership style with a genuine passion for customer engagement.
What's On Offer?
Salary of £45,000 - £60,000
Competitive bonus scheme
Excellent career progression within a growing, customer-focused business
Ongoing training and professional development
The opportunity to shape memorable experiences while leading a talented and passionate team
If you're an ambitious Entertainment & Experience Manager who thrives on delivering unforgettable customer experiences, leading exceptional teams and driving commercial success, we'd love to hear from you. Apply today to take the next step in your career.
BH36818
Salary description
£45000.00 - £60000.00 per year