Our client is a Millennium-born company offering expert insight to the building services industry on a national scale, with impressive experience and a unique approach to challenges. They get straight to the challenge, keeping promises realistic and, most importantly, providing the best solution to their clients.
Their success has attracted high-profile clients, thanks to their qualified team members and professional approach. The company has experienced steady year-on-year growth and is passionate about the work they do and the quality of service they provide.
They pride themselves on delivering high-quality work and building strong, positive relationships with clients, customers and valued members of their team. They are now looking for someone like you to become part of their continued success.
They are currently seeking an experienced Operations Coordinator to support the wider operations team and contribute to the ongoing success of the business.
The Role
As an Operations Coordinator, you will provide essential support to the operations team, ensuring the smooth scheduling and delivery of engineer works while maintaining excellent customer relationships and providing effective administrative support.
Key Responsibilities
Schedule engineers’ weekly work assignments using the works scheduler
Demonstrate proficiency in using Microsoft Excel to create a nd maintain spreadsheets
Assist with customer queries and complaints, working to resolve issues effectively
Accurately input and maintain engineer reports and related documentation
Arrange hotel bookings and travel requirements as required
Complete general administrative duties and support business operations as required
Follow up on repeat business opportunities with existing clients
Liaise effectively with engineers to support smooth coordination of works
Schedule and coordinate engineer appointments and work activities
Build and maintain strong, long-lasting relationships with customers
Ensure the timely and successful delivery of solutions in line with customer requirements and objectives
Identify opportunities for growth and support the development of existing customer relationships
Requirements
Essential
Previous experience in a similar role
IT literate, including Microsoft Word, Excel and PowerPoint
Results-driven with a focus on achieving objectives
Exceptional communication and organisational skills, with the ability to work in a methodical and calm manner
Calm under pressure and able to complete specified time-bound tasks
Self-motivated and able to work autonomously
Ability to use own initiative while recognising when matters need to be referred to the Senior Management Team
Presentable and able to undertake duties in line with management recommendations and instructions
Desirable Criteria
Previous experience working in an Engineering environment
What’s In It For You
28 days annual leave, including bank holidays
What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!
Keywords: Project Support Coordinator, Project Support, Workforce Management, Estimator, Operation Controller, Operations Controller, Operations Coordinator, Customer Service, Customer Service Representative, Estimator.
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Salary description
£25000.00 - £27000.00 per year