We are seeking a highly organised, detail-oriented and proactive (Fire and Security) Service Desk Coordinator to join our friendly and supportive team. This is a key role within the business, supporting and managing our busy service desk operations and ensuring a smooth, efficient service for both clients and engineers.
The Service Desk Coordinator will play a vital role in delivering exceptional customer service, maintaining strong client relationships, and supporting the overall effectiveness of our service operations.
Service Desk Coordinator Key Responsibilities:
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Acting as the first point of contact for clients
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Scheduling maintenance visit requests
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Coordinating the dispatch of service engineers
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Supporting the daily diary and ensuring it is managed effectively and logistically
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Ensuring timely, professional and clear communication with customers
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Scheduling quoted works
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Scheduling revisits and fault call-outs
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Closing jobs accurately and in a timely manner
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Providing ongoing support to engineers
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Ensuring equipment and materials are ordered and allocated to jobs
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Liaising with the ARC (Alarm Receiving Centre)
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Assisting Key Accounts as required
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Providing administrative and operational support to the Service Desk Manager
Service Desk Coordinator Work Schedule:
The Service Desk Coordinator role is a full-time, office-based position to ensure seamless service coverage and continuity. The role is based in Camberley, Surrey.
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Monday – Friday (excluding Bank Holidays)
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08:30 – 17:00
Service Desk Coordinator Benefits:
* 20 leave days per annum increasing with service
* Additional day off for your Birthday
* Free gym membership
* Company events
* Free parking
* Workplace Pension Scheme
Salary description
£26000.00 - £26000.00 per year