This is a senior, hands-on leadership role for someone who is used to running a business, unit or customer-facing operation as if it were their own. You’ll be responsible for the people, performance, customer experience and commercial results of the site, working closely with senior stakeholders and a wider Head Office team.
This role would suit someone with experience as a General Manager, Business Manager, Operations Manager, Practice Manager, Site Manager or similar, particularly someone who has had genuine responsibility for revenue, sales performance, KPIs, budgets and P&L.
This is not simply an operational management role.
We’re looking for someone commercially driven who is comfortable being accountable for the numbers. You’ll own site revenue targets, sales KPIs, conversion performance, capacity utilisation, operating spend and overall business performance.
You’ll lead a multi-disciplinary team, ensure the operation runs efficiently and create a consistently high-quality customer experience.
The Role
As Business Manager, you will be the key point of accountability for the day-to-day running of the site.
You will be responsible for:
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The overall commercial performance of the business
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Revenue targets and sales performance
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P&L and operating efficiency
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Sales conversion and customer journey performance
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Diary, capacity and resource utilisation
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Team leadership and performance
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Customer experience and site presentation
Key Responsibilities
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Take full ownership of the day-to-day running and commercial performance of the site
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Own revenue targets, sales numbers, KPIs and overall business performance
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Manage and understand the site P&L, budgets and operating costs
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Drive sales performance, conversion and customer journey metrics
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Maximise diary, capacity and resource utilisation
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Identify opportunities to improve efficiency, revenue and profitability
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Manage team performance, timekeeping, rotas and resource planning
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Own the customer experience from initial arrival through to completion of the customer journey
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Lead daily team meetings and ensure the team is aligned on priorities and performance
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Monitor performance throughout the day and take action to address gaps or issues
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Work closely with Head Office and senior stakeholders on targets, performance and business improvement
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Oversee local stock, ordering and operating requirements
A Typical Day
Your day could include:
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Leading the morning team huddle and setting the agenda for the day
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Reviewing performance against revenue and sales targets
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Driving capacity and diary utilisation
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Reviewing conversion and customer journey performance
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Managing team rotas, timekeeping and resource utilisation
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Supporting and challenging team members to deliver against their KPIs
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Monitoring the customer experience and overall presentation of the site
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Reviewing operating costs and commercial performance
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Working with Head Office on targets, performance and opportunities for improvement
What We’re Looking For
We’re looking for someone who can genuinely run a business or site as if it were their own.
You’ll ideally have experience managing a customer-facing business, site, unit or operation and be comfortable taking responsibility for the numbers.
We’re particularly interested in people who have:
Proven experience managing the overall performance of a business, site, branch or unit
Genuine accountability for P&L, revenue, sales numbers and commercial performance
A strong understanding of KPIs, conversion, utilisation and profitability
Experience leading and developing a multi-disciplinary team
A commercially minded and sales-focused approach
The ability to analyse performance and take action to improve results
High standards when it comes to customer experience and presentation
Strong organisational skills and the ability to manage multiple priorities
The confidence to challenge performance and hold people accountable
A calm, professional approach when dealing with pressure or escalations
Experience within healthcare, retail or a similar regulated customer-facing environment would be advantageous, but it is not essential.
Commercial leadership, sales performance and the ability to run a successful business are what really matter.
The Opportunity
This is an excellent opportunity for an experienced, commercially focused manager to take genuine ownership of a high-performing site and play a key role in driving its continued growth.
If you’re someone who enjoys being accountable for the numbers, gets energy from improving performance and takes pride in leading a great team and delivering an exceptional customer experience, this could be an excellent opportunity.
This role is live now with a key client. For immediate consideration and full details, please apply ASAP.
If you’re an experienced Business Manager or General Manager who is ready to take real ownership of a business and its performance, we’d love to chat with you
Salary description
£35000.00 - £37500.00 per year