Daily Duties:-
* Establish a relationship as the trusted adviser and one stop shop
* Partner customers to advise, determine and qualify their shipping requirements.
* Obtain details (regulations, certificates, documentation) necessary for a full and accurate shipment quotation.
* Provide a “best in service approach” to ensure the customer’s request is fulfilled and satisfied.
* Offer advice and recommendations to customers to help customers achieve their end-to-end requirements
* Prepare profitable quotations accurately.
* Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
* Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
* Track and communicate all delays, damages, issues and work with the customer to resolve.
* Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
* Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule
* Coordinate recovery/delivery schedules with various cartage agents and international partners.
* Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
* Ensure all customers’ SOP instructions are adhered to and KPIs/tasks and guidelines are followed and met.
* Ensure all shipments are properly billed within company guidelines and timelines.
* Network with corresponding departments to ensure files are billed and posted prior to end of month
Skills Required:
* industry experience with significant exposure to aerospace export operations (AOG, engines, aircraft parts, hazardous goods).
Working hours are 4 on 4 off Nights 7pm - 7am
Company offer outstanding benefits.
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry
Salary description
£42000.00 - £47000.00 per year