Southend
Monday to Friday - Fully Office Based
Up to £35,000 per annum
Join our client's dynamic team as a Senior Customer Relations Executive, where your expertise in customer service and complaint resolution will shine! This is an exciting opportunity to lead the complaints function and make a meaningful impact on customer experience.
Key Responsibilities:
- Manage complaints end-to-end, ensuring timely and professional resolutions.
- Approach cases with empathy and sound judgement.
- Conduct thorough investigations and provide clear written responses to customers.
- Collaborate with internal teams to achieve effective outcomes.
- Ensure compliance with regulatory requirements and maintain accurate records.
- Analyse trends and produce insightful reports for senior management.
- Liaise with external stakeholders as needed.
- Lead by example, fostering a culture of continuous improvement.
- Train colleagues on complaint handling and customer communication.
- Oversee customer feedback.
Experience We Are Looking For:
Proven experience in insurance and complaints handling (claims experience is a plus).
Strong understanding of regulatory requirements and excellent communication skills.
Exceptional problem-solving abilities and a customer-focused mindset.
Proficient in Microsoft Word and Excel with strong organisational skills.
If you're ready to take ownership of the complaints function and drive customer satisfaction in a supportive environment, we'd love to hear from you! Join us in making a positive impact today!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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Salary description
£30000.00 - £35000.00 per year