Location: Head Office – Moorgate, London
Salary: £85,000 per annum
Job Type: Full-time, Permanent
About the Role
We are seeking an experienced Account Manager to join our Building Services team, based at our Head Office in Moorgate. This is a key client-facing role responsible for managing strategic accounts, ensuring exceptional service delivery, and driving operational performance across a portfolio of commercial properties.
The successful candidate will have a strong technical understanding of building services, with an electrical background preferred, although candidates with a mechanical background will also be considered.
Key Responsibilities
* Manage a portfolio of key client accounts, maintaining strong, long-term relationships.
* Act as the primary point of contact for clients, ensuring service levels are consistently achieved.
* Oversee the delivery of planned and reactive maintenance across multiple sites.
* Work closely with engineering, operations, and support teams to ensure contracts are delivered safely, efficiently, and within budget.
* Monitor KPIs, SLAs, and contractual compliance, implementing improvements where required.
* Lead regular client meetings, producing reports and presenting operational performance.
* Identify opportunities for additional works and support business growth.
* Manage financial performance, including budgets, forecasting, and cost control.
* Ensure compliance with all relevant health and safety legislation and company procedures.
* Support mobilisation of new contracts and continuous improvement initiatives.
Candidate Requirements
Essential
* Minimum Level 3 qualification in Electrical Engineering (preferred).
* Candidates with a Level 3 Mechanical qualification and strong building services experience will also be considered.
* Demonstrable experience managing building services or FM contracts.
* Strong client relationship and stakeholder management skills.
* Commercial awareness with experience managing budgets and contract performance.
* Excellent communication and organisational skills.
* Good understanding of statutory compliance and health & safety requirements.
* Proficient in Microsoft Office and CAFM systems.
Desirable
* Experience within commercial building maintenance or facilities management.
* IOSH Managing Safely or equivalent.
* Previous experience managing large corporate or critical environment contracts.
What We Offer
* Salary of £85,000 per annum
* Company pension
* Annual leave plus bank holidays
* Professional development and training opportunities
* Career progression within a growing organisation
* Collaborative and supportive working environment
* Central London head office location in Moorgate
Apply
If you have a strong technical background in building services, enjoy developing client relationships, and have a proven track record in contract and account management, we would welcome your application
Salary description
£80000.00 - £85000.00 per year