What You'll Do
* Deliver exceptional customer service across phone, email, live chat.
* Act as the first point of contact for sales enquiries, ensuring prompt and professional responses within service targets
* Build strong knowledge of our new build and resale properties to confidently support customers
* Contact prospective buyers to arrange viewings and gather post-viewing feedback
* Maintain accurate customer records and manage data with precision
* Complete Anti-Money Laundering (AML) checks in line with regulatory and company requirements
* Carry out compliance and audit spot-checks across a range of sales products, helping minimise risk and maintain high standards
* Set up and update tenancy and customer accounts following sales completions.
* Manage post-completion reporting, including uploading customer information to government databases
* Collaborate with colleagues to improve processes and support the successful delivery of sales and income objectives
What You'll Need
* Experience within affordable housing, shared ownership, new build sales, or a related property sales environment
* Strong understanding of sales compliance requirements, including AML processes and low-cost home ownership schemes
* Excellent communication skills with the ability to build positive relationships with customers and stakeholders
* A proactive approach, with confidence working within regulated processes while adapting to changing priorities
* Exceptional attention to detail and a commitment to accuracy
* Strong administration and data management skills, with experience using Microsoft Office and CRM systems
* A team player who enjoys working collaboratively to identify and resolve issues
Why Join Us?
When you join Peabody, you're joining a team guided by our values: Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.
What We Offer
* 30 days' annual holiday, plus bank holidays
* Two additional paid volunteering days each year
* Flexible benefits scheme, including family-friendly benefits and access to a discount portal
* 4 x salary life assurance
* Up to 10% pension contribution
Please read before applying
Peabody does not provide sponsorship as a licensed UK employer.
This is a 15 month fixed term contract.
If this sounds like the right opportunity for you, we'd love to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you're the perfect fit for this role.
If you have any questions about this role, please contact Ryan Loasby, Talent Specialist.
Interview Date: Monday 10th August 2026 face to face at Peabody, 45 Westminster Bridge Rd, London SE1 7JB
The closing date for this advert will be 4th August 2026. However, we reserve the right to close this advert early should we receive a high volume of suitable applications
Salary description
£33566.00 - £33566.00 per year