Fleet Administrator / Hire Coordinator

Mpeople Recruitment have a fantastic new opportunity for an enthusiastic Fleet Administrator / Hire Coordinator to join a thriving business based in Rochdale. Our client are a well-established organisation with a great reputation nationally within the traffic accident management sector.
Location: Rochdale (OL16)
Salary: upto £30,000
Hours: 8.30am – 5.30pm Monday to Friday. Overtime on Saturday mornings 9am until 12, paid as overtime (Saturdays would be on a rota basis so would be one in three or one in two).
Benefits: Opportunity for progression, regular team building events and team nights out, parking & a modern chill out area within the office for people to utilise on their breaks
Working alongside the Transport Manager and the Hire Supervisor you will be tasked with providing an efficient solution to the clients hire vehicle needs and requirements. Our client work to support customers following non-fault road traffic accidents, and so have depots across the country that stock a range of hire vehicles to service customers’ needs.
Please note to be considered for this role you must have transferable experience. Working experience within the car rental industry and applicable laws and regulations would be advantageous. Experience scheduling engineers, drivers or other tradespersons within another industry would also be considered, as would experience working within another industry where you were responsible for the coordination of hire equipment/goods.
Duties will include but not be limited to:
* Source and provide an adequate hire vehicle as per the clients location and specific needs/requirements.
* Verifying customer information via telephone and email
* Processing rental paperwork and damage check sheets
* Assisting in efficient and effective routing of the drivers
* Explaining rental terms and conditions, and providing general customer service and support
* Arranging repairs or maintenance work for fleet vehicles to maximise customer satisfaction
* Coordinate and oversee production activities to ensure timely completion of projects
* Analyse production data and identify areas for improvement
* Perform data entry and maintain accurate records of production activities
* Answer phone calls and emails from clients and provide excellent customer service
* Assist with upselling products or services to clients
* Communicating effectively with numerous stakeholders, including clients, drivers and other team members
To be considered for this role you must:
* Have excellent customer service and communication skills – written and verbal
* Organised, methodical and able to maintain levels of accuracy within a fast-paced environment
* Good firefighting / problem solving skills
* Ability to work under pressure
* Working experience within the car rental industry and applicable laws and regulations would be desirable but is not essential
Please note that Mpeople cannot respond to all applicants due to the high volumes of CV's received on a daily basis. Should you not receive a response within 5 working days please accept that on this occasion your application hasn’t been successful. Mpeople wishes you all the best in your job search