Hours: Monday to Friday, 08:00 – 17:00
Location: Wakefield, WF2
Salary: £28,000 - £34,000
This is not just a role – it's a key position in a high-paced, 24/7 service-driven business where excellence is expected at every turn. Our clients rely on us, and we take their needs seriously. Every interaction is an opportunity to exceed expectations and deliver exceptional service.
We are looking for an experienced and commercially savvy Service Coordinator who thrives in a dynamic, high-pressure environment and is eager to take charge. In this role, you will manage three critical areas: Pre-planned Maintenance (PPM), Reactive Service, and Installations.
Key Responsibilities:
Schedule urgent and planned service work efficiently
Act as the first point of contact for clients — ensuring a professional, proactive, and positive experience
Meet tight deadlines, manage budgets, and exceed client expectations
Collaborate closely with purchasing, sales, and project teams to ensure alignment and smooth operations
Oversee site surveys, quotations, and installations to guarantee timely completion
Coordinate credit checks, supplier management, and subcontractor relationships
Continuously adapt schedules to respond to shifting priorities
Ensure seamless project delivery from initiation to completion
Manage Reactive Service Coordination: Schedule urgent service requests, dispatch engineers, and provide immediate client support
Handle PPM Coordination: Manage planned maintenance schedules, liaise with suppliers, and track project profitability
Communicate effectively with clients, always delivering clear, confident, and positive messaging
Maintain strong commercial awareness, ensuring we protect and improve profit margins at every opportunity
Required Experience:
Demonstrated experience in managing Engineers
Strong organisational skills, with a solid understanding of commercial dynamics
A natural talent for providing outstanding customer service
Previous roles in similar positions such as: Service Operations Coordinator, Engineering Scheduler, Service Delivery Manager, Field Service Coordinator, Maintenance Planner, or similar titles
Ready to take the lead and make a lasting impact?
Apply today to join a fast-paced, results-driven company where every decision counts.
For further inquiries, please contact Shannon Clough at Interaction Recruitment, Leeds on (phone number removed) or email (url removed).
INDLEE
Salary description
£28000.00 - £32000.00 per year