IT Service Desk Team Leader

Job Title: IT Service Desk Team Leader
Location: Fareham
Type : Contract up to 6 months Job Description

Core Competencies & Expertise

Leadership & Supervision: Demonstrated background in a supervisory, Senior Analyst, or Team Lead capacity within a structured IT support landscape.
Technical Proficiency: Strong technical knowledge of Windows and macOS environments, Active Directory, Microsoft 365, and fundamental networking protocols including VPNs and TCP/IP.
ITIL Framework Alignment: Solid grasp of core ITIL foundation principles, particularly Problem, Request, and Incident Management.
Analytical Troubleshooting: Ability to apply logical problem-solving techniques and maintain composure when managing critical service disruptions.
Communication Skills: Outstanding written and verbal communication abilities, with a proven capacity to translate complex technical jargon for non-technical users.Key Functional Focus

Knowledge Cultivation: Oversee and enrich the Service Desk Knowledge Base to foster team capability and facilitate self-service solutions for end-users.What We Offer

The opportunity to partner with a renowned global luxury brand.
A highly collaborative, encouraging, and dynamic team environment.Randstad Technologies is acting as an Employment Business in relation to this vacancy