The Role
We’re looking for an organised and proactive Desktop Supervisor to oversee the daily coordination and performance of our reactive maintenance operatives.
This is a pivotal role in ensuring efficient job allocation, accurate coding, and smooth communication between planners, supervisors, and field teams, supporting first-time fixes, compliance, and value for money across our housing contracts.
You’ll lead from the “desktop,” managing daily workflows, monitoring performance data, and ensuring operatives deliver safe, timely, and high-quality repairs for residents.
Responsibilities
* Oversee and coordinate daily operational delivery for reactive maintenance.
* Allocate and manage daily workloads (“whip sheets”) across operatives.
* Review, validate, and optimise Schedule of Rates (SOR) coding for all completed works.
* Supervise and support operatives remotely, providing technical guidance and performance feedback.
* Liaise closely with planners, admin, supervisors, and client teams to maintain workflow and communication.
* Carry out quality and compliance checks via desktop review and targeted site visits where required.
* Monitor KPIs including first-time fix rates, job closures, and productivity.
* Support continual improvement in SOR efficiency, customer satisfaction, and cost control.
* Prepare and present performance and productivity reports to management.
* Promote Axis’ culture of safety, professionalism, and resident care.
About You
You’re a detail-driven professional with a strong understanding of housing disrepair legislation and property maintenance. You combine technical knowledge with excellent communication and negotiation skills, ensuring residents’ needs are met while safeguarding the organisation.
Requirements
* Proven experience in social housing repairs or maintenance supervision (desktop or field-based).
* Strong SOR knowledge and understanding of productivity and value management.
* Excellent organisational and multitasking skills.
* Confident communicator with the ability to manage operatives and liaise with multiple stakeholders.
* Competent with job management systems and Microsoft Office applications.
* A positive, proactive approach to teamwork and resident service.
* Full UK driving licence (for occasional site visits).
Benefits
* Competitive annual salary
* 25 days’ annual leave + bank holidays
* Up to £2,000 colleague referral fee
* Long-service awards at key milestones
* Perkbox – discounts on coffee, cinema, travel and wellbeing
* 1 paid volunteer day each year
* Ongoing training, support and progression, Axis promotes from within
Our Commitment
You’re a strong communicator with a keen eye for detail, comfortable managing data and people simultaneously. You thrive in a fast-paced, problem-solving environment, balancing operational priorities with accuracy, compliance, and service quality.
Apply Now
If you’re a motivated property services professional who takes pride in leading great teams, delivering quality work, and making a real difference for residents, we’d love to hear from you
Salary description
£40000.00 - £45000.00 per year