Location: Windsor, Berkshire
Salary: Competitive + Bonus + Benefits
Job Type: Full-time | Permanent | Office Based | Monday – Friday 8.30am -5pm
CTR Select is recruiting on behalf of a growing financial services organisation for a Credit Control Executive to join its expanding Collections team.
This is a fantastic opportunity for someone with experience in credit control, collections or accounts receivable who enjoys building customer relationships, resolving payment issues and working in a fast-paced environment.
Key Responsibilities:
* Manage a portfolio of customer accounts, ensuring overdue payments are collected promptly.
* Contact customers by phone and email to resolve outstanding balances and agree payment arrangements.
* Monitor daily payments and accurately allocate funds.
* Maintain up-to-date CRM records, account notes and collection activity.
* Build strong customer relationships while delivering excellent service.
* Review customer accounts and request supporting financial information where appropriate.
* Work closely with colleagues to identify customers eligible for additional funding opportunities.
* Support the Credit Control Manager with reporting and portfolio management.
* Work towards individual and team performance targets while ensuring regulatory compliance.
* Identify opportunities to improve processes and customer outcomes.
Skills and Experience:
You'll ideally have:
* Previous experience in Credit Control, Collections, Accounts Receivable or Financial Services.
* Excellent communication and negotiation skills.
* Strong organisational skills and attention to detail.
* A confident and professional telephone manner.
* Good IT skills and experience using CRM systems.
* A proactive, customer-focused approach with the ability to prioritise workload.
If this Credit Control Executive role is of interest to you, please click apply or contact Marie Spratley in our Egham office
Salary description
£28000.00 - £32000.00 per year