Are you looking for a rewarding role within the justice sector? Our client, a reputable organisation committed to delivering fair and efficient justice services, is hiring a full-time temporary Court Support Officer in Chester. This position offers an exciting opportunity to make a real difference while working in a dynamic environment.
What you'll be doing:
* Preparing for, facilitating, and concluding all types of hearings through comprehensive administrative support.
* Providing excellent customer service by engaging face-to-face, via telephone, and through written correspondence, guiding users and stakeholders-including those with complex needs-to the appropriate support and information.
* Using HMCTS service scripts and knowledge articles to direct users accurately, ensuring they receive tailored assistance.
* Supporting users through complaints procedures, offering immediate responses to prevent escalation, and updating relevant systems.
* Identifying risks related to HMCTS buildings, informing the Senior Person on Site, and responding promptly to safety concerns.
* Processing case files with attention to detail, maintaining data accuracy, and ensuring secure information management.
* Managing jury service tasks such as selection, deferrals, attendance tracking, and handling expenses.
* Assisting with court listing and scheduling to optimise judicial time and respond to urgent matters.
* Providing judicial support, including diary management and administrative assistance.
* Supporting enforcement activities like financial assessments and fine collection, alongside producing basic reports.
* Contributing to health and safety procedures, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong customer service skills with the ability to communicate clearly and empathetically.
* Excellent organisational skills and attention to detail.
* Ability to follow procedures and work accurately under pressure.
* Good IT literacy, including data entry and document management.
* A proactive approach to safety and risk awareness.
* Flexibility to adapt to a busy court environment.
Additional information:
* Location: Chester
* Contract: until 31/03/2027, with potential extension
* Working hours: 37 hours per week, Monday to Friday
* Pay rate: £12.86 per hour for the first 12 weeks, increasing to £13.25 thereafter
This is a fantastic opportunity to contribute to the justice system in a supportive and professional setting. If you're organised, customer-focused, and eager to support the delivery of justice, we want to hear from you!
Apply now to become part of a dedicated team making a difference in Chester.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Salary description
£12.86 - £12.86 per hour