Our Client, a reputable organisation within the justice sector, is hiring for a dedicated Court Support Officer to join their team in St Helens. This is a full-time, temporary role until 31st March 2027, with a potential extension. Working hours are 37 per week, Monday to Friday. The pay rate is £12.86 per hour for the first 12 weeks, increasing to £13.25 thereafter.
What you'll be doing:
* Undertake administrative tasks to prepare for, facilitate, and conclude various hearings.
* Provide excellent customer service by engaging face-to-face, via telephone, and through written correspondence, supporting users with diverse and complex needs.
* Use HMCTS service scripts and knowledge articles to guide users to relevant services, ensuring clear and specific information.
* Support users through complaints procedures, offering immediate assistance to prevent escalation and updating records as needed.
* Identify and report risks related to HMCTS buildings, supporting health and safety protocols.
* Process work according to standard operating procedures, ensuring performance targets are met.
* Handle case files with accuracy, managing data securely and in compliance with retention policies.
* Manage jury service tasks, including scheduling, deferrals, and expense processing.
* Assist with court listing and scheduling, ensuring judicial time is optimised.
* Provide administrative support for judicial operations, including diary management.
* Support enforcement activities, such as financial assessments and fine collection.
* Contribute to health and safety operations, including safety checks and issue logging.
What you'll bring:
* Strong customer service skills with the ability to communicate clearly and empathetically.
* Good organisational skills and attention to detail.
* Ability to follow procedures and handle sensitive information securely.
* Confident in managing multiple tasks and prioritising effectively.
* Experience in administrative roles or customer-facing environments is desirable.
* Knowledge of health and safety procedures is a plus.
Additional requirements:
* No specific formal qualifications are necessary, but a proactive attitude and excellent communication skills are essential.
* Experience with data entry, case management, or court procedures is advantageous.
Join a team committed to delivering justice with professionalism and care. If you're organised, compassionate, and eager to contribute to a vital public service, we want to hear from you!
Apply now to become part of this important role supporting the justice system in St Helens.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Salary description
£12.86 - £12.86 per hour