As a Business Analyst, you will gather business requirements, design efficient processes and support the delivery of a Jira Service Management solution.
This is a 6-month contract-based role offering hybrid / remote working options, salary range of £400 - £500 per day and benefits.
You will be responsible for:
Gathering, analysing and documenting business and operational requirements.
Producing functional specifications, user stories and acceptance criteria.
Mapping business processes, workflows, business rules and system integrations.
Acting as the link between business stakeholders, technical teams and external delivery partners.
Managing and refining the project backlog to support successful delivery.
Defining workflow processes and automation requirements.
Supporting solution validation to ensure business requirements are met.
Preparing test scripts, coordinating User Acceptance Testing (UAT) and managing defects through to resolution.
Identifying project risks, dependencies and implementation considerations.
Assisting with business readiness, transition planning and change management activities.
Working closely with technical teams to ensure requirements are accurately reflected within the implemented solution.
What we are looking for:
Previously worked as a Business Analyst, Process Analyst, Process Improvement Analyst, Data Analyst, Workflow Analyst, Operations Analyst, Business Intelligence Analyst, BI Analyst or in a similar role
Experience in delivering business systems, process improvement or digital transformation projects.
Skilled in requirements gathering, process mapping, and preparing detailed functional documentation.
Experience with Jira Service Management (JSM), IT Service Management (ITSM) platforms or service management transformation projects.
Have experience integrating HubSpot or other CRM platforms.
Ability to produce user stories, functional specifications, workflow diagrams and process documentation.
Experience supporting testing, User Acceptance Testing (UAT) and solution implementation.
Background working within operational, customer service, technology or business transformation environments.
Good understanding of workflow automation, service processes and systems integration.
This is a great opportunity for an experienced Business Analyst looking to contribute to meaningful process improvement within a specialist healthcare environment.
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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003
Salary description
£400.00 - £500.00 per day