Location: Poole, Dorset
Hours: 8:30am – 5:00pm (Monday – Friday and 1 in 3 Saturdays 9:00am – 12:00pm)
Salary: £25,000 - £28,000 per annum
Contract: Full time, Permanent
About the Opportunity
We are delighted to be partnering with a highly reputable, market-leading insurance services organisation based in the Poole area, who are looking to appoint an articulate and driven Insurance Advisor to join their thriving team.
Far from being just a standard position, this role offers a transparent, long-term career path within a global business renowned for its exceptional "People First" philosophy. Our client is deeply committed to nurturing talent from the ground up, providing comprehensive hands-on training alongside fully funded, industry-recognised professional qualifications to ensure your continuous corporate progression.
If you are a natural communicator who genuinely enjoys building client relationships, and you are seeking a stable, progressive platform to launch a rewarding career, this is the perfect opportunity.
The Role
Working within a specialist client services division, you will act as a trusted advisor to a diverse and established customer base, ensuring they receive tailored support. Your daily responsibilities will include:
* Customer Engagement: Handling inbound enquiries, building genuine rapport, and understanding specific client requirements.
* Tailored Problem Solving: Assessing individual client needs and crafting custom, bespoke service packages rather than taking a generic approach.
* Account Management: Making mid-term adjustments to existing client accounts, updating records, and issuing essential documentation accurately.
* Financial Support: Handling payments securely, assisting with initial account queries, and contacting customers professionally regarding outstanding balances.
* Team Collaboration: Supporting the wider client services team with essential administration and maintaining a high standard of service delivery.
What Our Client Is Looking For
You do not need a background in insurance to be successful here. Our client values personality, work ethic, and ambition above all else. We are looking for individuals who can demonstrate:
* Excellent Communication: A genuine enjoyment of talking to people, an exceptional telephone manner, and active listening skills.
* A Problem-Solving Mindset: An analytical approach to understanding customer situations and finding creative solutions for unique requirements.
* Ambition & Drive: A strong desire to learn and progress within a business that actively prioritises promotion from within.
* Attention to Detail: The ability to manage administrative tasks, data entry, and client records with high accuracy while maintaining a friendly, helpful tone.
Salary, Benefits & Culture
Our client believes in rewarding dedication with a comprehensive, industry-leading package designed to support your health, career progression, and lifestyle:
* Professional Qualification Support: Comprehensive, structured on-the-job training alongside fully paid and supported professional development courses and industry qualifications.
* Generous Leave: 22 days of annual holiday plus bank holidays, which increases with your length of service.
* Financial Security: A competitive contributory pension scheme, Group Income Protection, and Life Assurance (up to 4x salary).
* Health & Wellbeing: Access to a premium Health Cash Plan, an Employee Assistance Programme (EAP), and corporate discounted gym memberships.
* Lifestyle Perks: Salary sacrifice initiatives, including Cycle to Work, Car Leasing, and Tech purchase schemes, alongside hundreds of high-street retail discounts.
* Exclusive Discounts: Access to heavily discounted, commission-free in-house services and personal solutions.
How to Apply
As our client's recruitment partner, we are managing applications for this position. If you are looking for a career with genuine professional development, structured progression, and a fantastic team culture, please submit your CV for consideration
Salary description
£25000.00 - £28000.00 per year