ASB Officer

Job Title: ASB Officer
Job Type: Temporary (Initially 1 month with potential extension)
Location: North Wales 
Salary: £35,000 salary equivalent 
Hours: Full Time
 
BRC are working closely with a Housing Association in North Wales who are looking for an experienced ASB Officer to join their team on an initial 1-month temporary contract.
 
This is a patch-based role, with approximately 3-4 days per week spent out in the community managing a designated housing patch. The successful candidate will play a key role in delivering a high-quality housing management service, with a strong focus on anti-social behaviour while also supporting wider tenancy management functions.
 
Duties:

Manage and investigate anti-social behaviour cases from initial report through to resolution.
Carry out regular estate inspections and identify any issues requiring action.
Manage rent accounts and support tenants with sustaining their tenancies.
Conduct tenancy sign-ups and oversee the lettings process.
Build positive relationships with residents, partners and external agencies.
Ensure compliance with housing policies, procedures and relevant legislation.
Maintain accurate case notes and housing records using Microsoft Dynamics.
Respond to customer enquiries and provide excellent customer service across all aspects of housing management. Requirements:

Previous experience working within a Housing Officer or ASB Officer role.
Strong knowledge of housing management, including ASB, rents, lettings and estate management.
Experience using Microsoft Dynamics housing management system.
Excellent communication and conflict resolution skills.
Ability to manage a varied caseload and work independently across a housing patch.
Full UK Driving Licence and access to a vehicle is desirable. REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC! Terms and conditions apply.
 
For more information, please contact Meg Smith on (phone number removed) or (phone number removed)