Payroll Advisor

Portfolio Payroll is proud to be partnering with an award-winning global SaaS business in the heart of Manchester - a forward-thinking organisation experiencing significant growth and widely regarded as one of the most progressive payroll bureaus in the UK.

This is a fantastic opportunity for an experienced payroll professional to join a dynamic, client-facing team where your expertise will genuinely make a difference.

The Role

As a Payroll Advisor, you'll be the go-to expert for a portfolio of clients, providing technically sound, commercially aware payroll advice and ensuring every interaction is handled with professionalism and care. You'll manage complex cases end-to-end, deliver training, and build lasting client relationships, all while keeping pace with the ever-evolving payroll landscape.

Deliver expert advice on payroll policies, procedures, and UK legislation via telephone and case management
Own cases through to resolution within SLA, logging all activity accurately on the CRM
Provide clients with clear supporting documentation to complement the advice given
Present training sessions and help clients get the most from the company's payroll technology
Support clients with payroll audits, compliance reviews, and best practice guidance
Stay current with changes in payroll legislation and proactively share relevant updates

About You

Solid experience in payroll, ideally within a bureau or advisory environment
Strong working knowledge of UK payroll legislation and tax regulations
A client-first mindset with excellent communication skills and a genuine desire to resolve issues
Confident managing a varied caseload and building rapport with clients across different industries
Familiarity with third-party payment schedules and client-specific reporting requirements

What's On Offer

Salary up to £32,000 (depending on experience)
Profit share scheme
25 days' holiday plus bank holidays
Birthday day off
Pension plan and life insurance
Employee Assistance Programme
Bright Exchange retail and lifestyle discounts
Company incentive schemes
Genuine progression and development opportunities
Modern offices in Manchester City Centre with a supportive, experienced team around you

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INDPAYN

The Portfolio Group are acting on behalf of our client in recruiting for this position