Parts Advisor

Parts Advisor
Job Location: Ferndown Industrial Estate, Dorset
Job Type: Permanent
Salary: £31,000 - £35,000 per annum
Hours: 42.5 hours per week, Monday – Friday 8am – 5pm (no weekends)
Benefits: 22 days holiday + bank holidays, supportive team environment, excellent training
A specialised commercial vehicle dealer is recruiting for a Parts Advisor based on the Ferndown Industrial Estate.
This well-known, family run company with a great reputation takes pride in supply an excellent service to their customers.
Their customer’s vehicles are a vital tool to their business or everyday life and the main aim is to keep their vehicle on the road.
They pride themselves on pulling out all the stops to ensure their customer’s vehicles are back on the road as soon as possible, whether it’s following a service or a breakdown.
Working in the parts department, you will be responsible for dealing with parts enquires face to face, over the phone and via email. Whether that’s organising parts for Vehicle technicians in the workshop or helping a customer at the counter.
Reporting to the Parts Manager, your duties as the Parts Advisor will include;
* Providing excellent customer service to trade and the general public
* Responding to parts enquiries regarding lead times, pricing and availability
* Ordering in parts for customers and vehicle technicians
* Booking parts to jobs and issuing parts to the technicians
* Managing parts deliveries and putting them away in stores
* Assisting with the day to day running of stores
* Communicate with service and sales teams, issuing updates on parts needed / lead times
* Updating the inhouse system with parts status and progress
Requirements needed for the role:
* Previous experience within a parts / workshop controller role OR an interest in the automotive industry
* Excellent customer service skills
* Enthusiasm and willing to learn in a busy environment
* Excellent communication skills
* Ability to work in a fast-paced environment
For more information on the Parts Advisor role, please call our recruitment team directly on (phone number removed) or by emailing your CV.
Keywords: workshop, parts, automotive, service, technician, parts controller, parts advisor, mechanic