Key Responsibilities
Deliver excellent customer service, handling enquiries professionally and escalating complex issues when required.
Support the smooth operation of buildings, including opening/closing, room and event set-ups, post and deliveries, and reception cover.
Manage keys, access cards, and building security procedures, responding to alarms and incidents as directed.
Report and coordinate maintenance, cleaning, waste management, and housekeeping issues with relevant teams.
Undertake manual handling tasks such as moving furniture, setting up teaching and event spaces, and managing deliveries.
Work collaboratively as part of a team, supporting colleagues, training new starters, and contributing to team objectives.
Provide cross-zonal and out-of-hours support, including evenings, weekends, and off-site events when required.
Candidate Requirements
Experience in a building support or similar operational role.
IT skills
Strong organisational skills with the ability to prioritise workload.
Excellent customer service, communication, and teamwork skills.
Ability to follow procedures, use initiative, and resolve routine issues.
Willingness to undertake further training and work flexibly.
This is a temporary role starting ASAP for an initial 3 months offering a pay rate of £12.90 per hour.
The role is fully onsite in Cardiff (CF10), for 35 hours a week on a shift pattern 7 hours a day Monday -Friday between 07:30-22:30.
Candidates should live within a reasonable commuting distance of the CF10 area.
Due to the urgency of this requirement, applications are encouraged as soon as possible, as applications will be shortlisted as they are received.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Salary description
£12.90 - £12.90 per hour