The company is looking for an organised and customer-focused Service Coordinator to support its busy service operation. You will act as a central point of contact for customers, engineers and internal teams, coordinating planned maintenance and reactive service visits while ensuring work is scheduled efficiently and customers receive a professional, responsive service.
Package
* Basic salary of up to £34,000
* 25 days’ annual leave, plus bank holidays
* Company pension scheme
* Full training and development programme
* Genuine opportunities for career progression
* Office-based position within a fast-paced technical service environment
Responsibilities
* Coordinate planned maintenance visits, emergency callouts and ad hoc repair work across the company’s service operation.
* Schedule field service engineers effectively, taking account of location, availability, technical requirements and customer priorities.
* Act as a key point of contact for customers, providing updates on engineer attendance, service progress and outstanding work.
* Respond to incoming service enquiries and ensure urgent issues are passed to the appropriate engineer or technical team.
* Prepare and maintain service documentation, job sheets, engineer reports and customer records.
* Liaise with engineers, customers, suppliers and internal departments to ensure parts, equipment and site information are available when required.
* Monitor open service jobs and follow them through to completion, escalating delays or operational issues where necessary.
* Support the coordination of preventative maintenance designed to reduce equipment failure and avoid unnecessary customer downtime.
Requirements
* Previous experience as a Service Coordinator, Service Controller, Helpdesk Coordinator, Planner or Scheduler within a technical, engineering or maintenance environment.
* Strong organisational and multitasking skills, with the ability to manage planned work alongside reactive customer requests.
* A confident telephone manner and excellent customer service and communication skills.
* Comfortable working in a fast-paced environment where priorities can change at short notice.
* Good IT and administration skills, with experience maintaining accurate service or customer records.
* The ability to communicate effectively with field engineers, customers and internal teams.
* A proactive approach to problem-solving and a strong focus on delivering a reliable customer experience.
* Experience within critical power, electrical services, facilities management or a related engineering sector would be advantageous.
What next?
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Salary description
£30000.00 - £34000.00 per year