This is a newly created role working alongside the Logistics Account Manager who oversees the contract. The successful candidate will be the operational backbone of the account, making sure orders are processed, systems are updated, queries are dealt with and nothing falls through the gaps. It is a busy, varied role in a fast-paced logistics environment where accuracy and pace matter equally.
The Role
The Contract Administrator will be responsible for keeping the administrative side of a high-profile logistics contract running smoothly. This includes processing transport and distribution orders, maintaining accurate records across internal systems, handling client and internal queries, and supporting the Account Manager in tracking contract performance and service delivery.
The successful candidate will work closely with transport planning, warehouse operations, customer service and the client to make sure information flows in the right direction and nothing gets missed. When things go wrong, the Contract Administrator will help chase the resolution rather than just log the problem.
Key Responsibilities
Processing transport orders, collections and distribution instructions accurately and on time. Acting as a point of contact for contract-related queries from the client and internal teams. Updating and maintaining contract records, documentation and internal systems. Monitoring order progress and chasing updates from transport and warehouse teams where needed. Supporting the Account Manager in compiling KPI and performance data for client review meetings. Liaising across departments to make sure orders are fulfilled correctly and service levels are maintained. Flagging issues early and helping to coordinate corrective action rather than waiting to be asked. Supporting with general administration across the account as the contract grows.
The Candidate
The ideal candidate will be organised, reliable and comfortable working at pace. They will not need to be chased to get things done and will take ownership of their work. They will be confident picking up the phone to internal teams to chase an answer rather than waiting for an email back.
Previous experience in logistics, transport or distribution administration would be ideal, but strong transferable administration or customer service experience will also be considered. What matters most is accuracy, a proactive approach and comfort in an environment where things move quickly and priorities shift.
Essential
Previous administration or customer service experience. Strong communication skills and confidence dealing with people across different departments. Excellent attention to detail and accuracy. Good organisational skills and the ability to juggle multiple tasks without dropping anything. Confident with Microsoft Office, particularly Excel and Outlook. A practical, get-on-with-it attitude.
Desirable
Experience in logistics, transport, warehousing or distribution. Order processing or contract administration experience. Experience using TMS, WMS, CRM or ERP systems. Familiarity with KPI reporting or performance data.
What Is On Offer
Monday to Friday, 08:30am to 5:00pm. Supportive team environment within a growing business. Opportunity to develop within the account as the contract scales. Free on-site parking.
Keywords: Contract Administrator, Contracts Administrator, Logistics Administrator, Transport Administrator, Distribution Administrator, Order Processing, Contract Administration, Customer Service, Account Administration, Supply Chain Administrator, FMCG Logistics, Transport Operations, Warehouse Administration, KPI Reporting, Service Delivery, Client Liaison, Contract Coordination, Operations Administrator, Sales Support Administrator, Administrative Coordinator
Salary description
£13.52 - £15.38 per hour