Collections Officer

Job Title: Collections Officer
Location: 4 days working from home.
Salary: Up to £35,000 depending on experience
Hours: Monday to Friday 9 am to 5.30 pm
Benefits:
* 23 days holiday plus bank and public holidays
* Simply Health Cash plan
* Employee assistance programme
* Bupa (after qualifying period)
* Free Legal and Conveyance fees
* Volunteering days off
* Enhanced Maternity and Paternity Leave
* Company sick pay
* Ongoing learning and development opportunities
About the position of the Collections Officer:
This is an exciting opportunity for an experienced Mortgage Collections or Arrears Specialist to join a growing team following the successful onboarding of a new client's mortgage portfolio. With this major project now complete, the business is expanding its team to support continued growth, creating genuine scope for long-term career development as the function evolves. You'll take full ownership of mortgage arrears cases end-to-end, supporting customers with empathy and professionalism, agreeing on sustainable repayment solutions, and gaining further exposure to litigation within a supportive environment.
We are specifically seeking candidates with recent collections, arrears, or litigation experience from a lender, loan servicer or consumer lending business, looking to grow their careers alongside an expanding and ambitious team.
Responsibilities for the role of Collections Officer:
* Manage customer enquiries and arrears cases in line with company policies and regulatory requirements.
* Engage with customers via inbound and outbound contact to discuss overdue balances and agree on sustainable repayment solutions.
* Assess financial circumstances, update affordability information, and identify appropriate arrears outcomes.
* Identify and support vulnerable customers in line with policy and client expectations.
* Escalate complaints, litigation matters, and risk issues appropriately, including potential financial crime concerns.
* Liaise with internal teams and third-party partners to ensure timely and compliant case progression.
Experience and skills required for the role of Collections Officer:
* Proven experience in arrears, litigation, customer services with a mortgage lender or consumer lending-related business.
* Good understanding of the legal and regulatory framework for mortgage lending and administration.
* Strong customer-focused approach, with an awareness of Consumer Duty.
* Excellent communication skills, both written and verbal, with a high level of professionalism and integrity.
For more information regarding the role of Collections Officer, please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC.
Due to a high volume of applications, we will only contact you if your application has been successful. We aim to contact all successful contacts within two business days