Address - The Law Courts Bedlington Bedlington Northumberland NE22 7LX
Temporary assignment until January 2027 however highly likely to be extended
Must be able to pass a DBS and have valid right to work
Are you organised, detail-oriented, and passionate about supporting the justice system? Our client, a reputable government organisation, is hiring for a dedicated Administrative Officer to play a vital role in facilitating hearings and providing essential operational support at their Bedlington site.
What you'll be doing:
* Preparing for and supporting all types of hearings through comprehensive administrative tasks.
* Engaging with users and stakeholders face-to-face, via telephone (incoming and outgoing), and through written correspondence, providing clear guidance and signposting to appropriate support services.
* Using HMCTS service scripts and knowledge articles to direct users to relevant services, ensuring they receive accurate and tailored information.
* Supporting users through complaints procedures, offering immediate assistance to prevent escalation and updating systems as needed.
* Identifying and reporting risks related to HMCTS buildings, supporting health and safety protocols.
* Processing work according to standard operating procedures to meet performance targets and maintain service standards.
* Managing case files with accurate data entry, secure information handling, and compliance with data retention policies.
* Handling jury service tasks, including scheduling, deferrals, and expense processing.
* Assisting with court listing and scheduling, ensuring judicial time is optimised and urgent matters are prioritised.
* Providing judicial support such as diary management and administrative assistance.
* Supporting enforcement activities, including financial assessments and producing basic reports.
* Contributing to health and safety operations, including facility checks, issue logging, and safety governance.
What you'll bring:
* Strong organisational skills with the ability to manage multiple tasks efficiently.
* Excellent communication skills, capable of engaging with diverse users and stakeholders.
* Experience in handling administrative processes, ideally within a legal or government environment.
* Ability to follow procedures accurately and work effectively under pressure.
* Knowledge of health and safety protocols and risk management.
* Proficiency in data entry and document management systems.
Additional information:
* Location: Bedlington
* No specific formal qualifications required, but a background in administrative support or customer service is beneficial.
* Experience in managing sensitive information and supporting complex needs is advantageous.
* This role offers a rewarding opportunity to contribute to the justice system and support public service.
If you're organised, proactive, and eager to make a difference, we want to hear from you! Apply now to join a dedicated team supporting justice in Bedlington.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group
Salary description
£12.86 - £12.86 per hour