Highway Public Liaison Officer

Stakeholder & Public Liaison Officer - £40,000 DOE | Guisborough | Fixed Term (12 Months)
Be the voice of a major civil engineering project and make a real difference to local communities.
My client is looking for a Stakeholder & Public Liaison Officer to join their Civils division on a 12-month fixed-term contract. This is an excellent opportunity for someone with a strong customer service, communications or stakeholder engagement background who enjoys building positive relationships and making a genuine impact.
As a Stakeholder & Public Liaason Officer, you will play a key role in ensuring members of the public, local businesses and project stakeholders receive clear, professional and timely communication throughout the delivery of major infrastructure projects.
About the company
My client is a well-established civil engineering contractor delivering infrastructure schemes across the North East, Tees Valley, Yorkshire and the Humber. Their portfolio includes highways, public realm, flood alleviation, bridge works and active travel projects delivered in partnership with local authorities and public sector clients.
They are committed to delivering projects responsibly while maintaining strong relationships with the communities they work within.
What you'll be doing
As a Stakeholder & Public Liaason Officer, you will be responsible for acting as the main point of contact between the project team, local communities and key stakeholders. You will be:
·Managing the dedicated project email inbox and responding promptly to enquiries, compliments and complaints.
·Recording all stakeholder interactions accurately on project logs.
·Supporting the efficient management of insurance claims in line with company procedures.
·Recording complaints and incidents while providing feedback to project teams to help improve future performance.
·Arranging visits with residents, businesses and stakeholders affected by construction activities.
·Acting as the first point of contact within the project visitor centre or site office during opening hours where applicable.
·Organising and supporting visitor centre events for schools, universities and industry groups.
·Preparing weekly and monthly stakeholder communication reports.
·Attending project progress meetings and providing updates on stakeholder engagement.
·Working closely with the Corporate Communications team to coordinate project website updates.
·Supporting site teams with guidance on effective stakeholder communication and conflict resolution.
·Assisting with PR, community engagement and social value events.
·Supporting wider corporate communications activities when required.
·Maintaining high standards of health and safety, safeguarding and GDPR compliance.
·Taking part in training, development opportunities and performance reviews.
What we're looking for
To be successful as a Stakeholder & Public Liaason Officer, you should have:
·A full UK driving licence.
·At least two years' experience within a customer service or administrative environment.
·Strong written and verbal communication skills.
·Good IT skills with experience using Microsoft Office packages.
·Excellent organisational and time management skills.
·A proactive approach with the ability to work independently.
·Confidence when dealing with challenging situations and resolving conflict.
·A professional, approachable and customer-focused manner.
·High attention to detail.
Desirable experience includes:
·Updating customer service websites.
·Using social media platforms professionally.
·Communications, PR or marketing experience.
·A relevant qualification.
·Knowledge or experience of the construction sector.
Salary and benefits
·Salary: £40,000 per annum dependent on experience
·Fixed-term contract for 12 months.
·Opportunity to work on high-profile infrastructure projects.
·Supportive and collaborative working environment.
·Ongoing training and professional development opportunities.
·The opportunity to develop valuable stakeholder engagement and communications experience within the civil engineering sector.
Location and career development
This role is based in Guisborough and will require travel across the region as projects demand.
My client is committed to investing in their people and creating opportunities for professional development. You'll be joining a collaborative team where your ideas are valued, your contribution is recognised and your career development is actively supported.
Interested?
If you're an experienced communications or customer service professional looking to develop your career within infrastructure and construction, we'd love to hear from you. Apply today to be considered for this exciting Stakeholder & Public Liaason Officer opportunity.

FOOTNOTE:
If you feel that you are right for this role technically, but the salary, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.
Even if you are happy in your current role for now, we always welcome calls from Highways professionals keen to make their introductions for future months or years. Carrington West's Highways, Transport & Infrastructure division is the fastest growing in the country, our specialist team has a combined over 100+ years' experience in this market. Please call Jordan Townley at Carrington West on (phone number removed) or email (url removed) for more information.
By applying for this position, you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third-party clients specifically relevant to any roles you have applied for. If at any stage, you wish to withdraw your consent please contact us.
A small correction: the job title is spelled Stakeholder & Public Liaison Officer (not "Liaason"). The advert uses the job title multiple times for SEO, includes "salary dependent on experience", is written in British English, avoids discriminatory wording, and is tailored around what the successful candidate will be doing