Support executive

Support Coordinator – Start Your Career in the Travel Industry! 🚢🌍

Location: Hybrid – 2 days a week in our Purfleet, Essex office and 3 days working from home
Department: Commercial
Reports to: Business Development Manager – Groups

Love travel? Looking for your first step into an exciting industry?

If you've recently graduated (or are looking for a career change) and want to work in the travel industry, this could be the perfect opportunity.

We're looking for an enthusiastic, organised and people-focused Support executive to join our friendly Commercial team. You don't need years of travel experience – if you're organised, love working with people, enjoy planning and have a great eye for detail, we'll give you the opportunity to build a fantastic career.

From helping organise unforgettable group holidays to working alongside our Trade and Groups teams, no two days are the same. You'll even have opportunities to attend industry events and visit our ships.

What you'll be doing

You'll be the person who helps everything run smoothly behind the scenes by:

* Supporting the Business Development Manager and our Groups & Trade Team.

* Assisting customers and travel partners with group booking enquiries by phone and email.

* Helping organise festive cruises and special group events.

* Managing booking information, cabin allocations and customer records.

* Preparing information for our onboard teams to ensure every guest has an amazing experience.

* Keeping our booking systems accurate and up to date.

* Helping improve processes and finding smarter ways of working.

* Representing the business at travel industry events and occasional ship visits.

What we're looking for

We're much more interested in your attitude than your experience.

You'll enjoy this role if you are:

* Highly organised and love keeping things on track.

* Friendly, confident and enjoy helping people.

* Great at juggling different tasks.

* A strong communicator, both written and verbally.

* Comfortable using Microsoft Office, especially Excel.

* Someone who enjoys learning new things and being part of a team.

* Passionate about travel, hospitality or creating great customer experiences.

A degree is welcomed but not essential. Graduates in Business, Tourism, Events, Hospitality, Marketing or similar subjects are encouraged to apply.

A full UK driving licence and valid passport are required.

Why you'll love working here

✨ Hybrid working – 2 days in our Purfleet office and 3 days working from home.

🚢 Launch your career in travel with one of the UK's most exciting cruise companies.

🌍 Be part of unforgettable holidays, helping customers create amazing memories.

🤝 Friendly, supportive team that will help you develop and grow.

📈 Career progression opportunities within a growing commercial business.

🎉 Varied role with opportunities to attend travel events and visit our ships.

This could be perfect if you've recently graduated and are looking for...

* Your first role in the travel industry.

* A business support or commercial career.

* A hybrid role with great work-life balance.

* A company where you can learn, develop and progress.

* A job where every day is different.

Ready to begin your journey?

If you're organised, enthusiastic and excited about building a career in travel, we'd love to hear from you.

Apply today and take the first step towards an exciting future in the cruise and travel industry! 🚢✈️