Housing Allocations Lettings Officer

Client

Local Authority in Newham

Job Title

Housing Allocations Lettings Officer

Pay Rate

£21.41 an hour PAYE/£27.91 an hour UMBRELLA

Hours

36 Hours a week(Mon-Fri)

Duration

12 Month Contract

Location

HYBRID WORKING- 3 Days a week( Office Based Dockside Newham)

Description

Overall Purpose of Job:
To provide services to housing applicants an tenants and to administer the functions and carry out the responsibilities of the Lettings Agency in accordance with the Council policies, procedure and the appropriate legislation.

Key Tasks and Accountabilities:

Promote and provide information, advice and support to clients and their advocates on housing options, including Sheltered Housing, mutual exchanges, under-occupation transfers, special local housing schemes and other housing mobility initiatives like Pan London, Seaside and Country Homes along with other schemes.
1. Assess applications for mutual exchange, and work closely with other housing organisations, where appropriate, to ensure their progress to enable acceptance/refusal decisions to be made within statutory timescales, and to ensure that they are accurately recorded and monitored and statistical returns are prepared when required.
2. Liaise with Council Officers and other relevant agencies in order to arrange tenancy sign-up interviews for mutual exchange.
3. Advise and support people, especially those that are vulnerable, to exercise choice by identifying and assisting applicants who are not engaging in, or have difficulties accessing, the choice based allocation system.
4. Administer monitoring arrangements to ensure maximisation of property supply under RSL nomination agreements.
5. Receive and assess housing applications, including initial determination of statutory reasonable preference and eligibility: maintaining a good knowledge of, and interpreting, related legislation and local policy and procedures, seeking guidance in relation to more complex cases: entering housing applications onto computer records once detailed assessment has been made: and sending related standard correspondence.
6. Update housing application records, including computer systems, when changes in applicants' circumstance are notified.
7.Administer the annual, or as determined, registration review process, including the re-registration and cancellation of applications as appropriate.

KNOWLEDGE:
Housing Allocations/Housing Register administration/alternative housing options:
A good working understanding and awareness of local housing demand and the needs of residents.
Knowledge of Housing Acts in relation to Letting of Social Housing.
A good understanding of Immigration guidelines in respect of eligibility for social housing.
Awareness of welfare benefits and eligibility

EXPERIENCE:
experience of working in a team within a housing Lettings service environment.
Significant experience of at least one of:
 Managing and maintaining a Housing Register
 Allocation of Housing including shortlisting and verification
 Dealing with Members enquiries & Complaints in relation to Lettings matters
 Providing a Choice based Lettings Service to residents

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