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IT Support Assistant
Part-time (14 hours per week)
Permanent
£10,400 (£26,000 FTE)
Birmingham-based/hybrid working
For over 100 years, the Royal Society for the Prevention of Accidents has worked to create a safer society and prevent accidents which needlessly kill, injure and maim thousands of individuals each year. We have grown into a unique and well-rounded safety charity with an increasing global influence necessary to drive change and strive towards our vision of an accident-free world.
We are seeking a proactive and customer-focused IT Support Assistant to join our IT team on a part time basis. This role will provide first-line technical support to RoSPA employees, assisting with a wide range of IT queries, system administration tasks, and operational activities that ensure the smooth and secure running of our IT services. The successful candidate will play an important role in maintaining excellent service standards and supporting colleagues across the organisation.
So, are you…?
* Friendly and approachable with a customer-focused attitude
* Organised and methodical in your approach to work
* Reliable and dependable
* Able to follow procedures accurately and consistently
* Eager to learn and develop your IT knowledge and skills
* Calm and professional when dealing with support requests
Do you have…
* Five GCSEs (or equivalent), including English and Mathematics
* Good working knowledge of Microsoft Windows
* Good working knowledge of Microsoft 365 applications, including Outlook, Teams, Word and Excel
* Strong organisational skills and attention to detail
* Excellent communication and customer service skills
* The ability to prioritise work and manage competing demands
* Basic understanding of cyber security and information security good practice
* Basic understanding of user accounts, access permissions and networking concepts
Desirable
* A-Level, BTEC, Apprenticeship or equivalent qualification in an IT-related subject
* Microsoft, CompTIA or similar entry-level IT certification
* Previous IT support, service desk administration or customer service experience
* Experience maintaining records, reports or asset inventories
* Understanding of Microsoft 365 administration activities
If this is the case, we can offer you the following:
Development
We proudly provide a supportive environment where you can thrive. By joining us, you will contribute to our mission of achieving life, free from serious accidental injury. We offer fantastic training and professional development opportunities to help advance your career. This includes annual appraisals, personal development plans, discounted RoSPA training courses, one-to-one management check-ins and a variety of reward and recognition initiatives.
Salary sacrifice benefits
Our salary sacrifice benefits are designed to enhance your work-life balance. Take advantage of our pension scheme, holiday purchase options (up to 10 days), Bikes2Work initiative, car leasing scheme and Workplace Nursery scheme.
Wellbeing
Your wellbeing matters to us. You'll have access to a fully confidential 24/7 GP line and a comprehensive Health Cash Plan which includes an Employee Assistance Programme and a range of retail, gym and spa discounts.
Hybrid working/annual leave
We offer hybrid working arrangements, as well as 33 days of annual leave (including bank holidays) and additional holiday based on length of service to recognise your commitment and dedication.
Employee engagement
Enjoy a range of face-to-face and virtual social activities and celebrate our Employee of the Month and our long service awards.
General
Enjoy free refreshments, together with free parking and a private garden in our central Birmingham location and participate in interactive staff days that make work more fun and engaging.
Join our dedicated team and play an important role in supporting the technology that enables our colleagues to deliver a life-changing charitable mission. You can make a difference while developing a rewarding career in IT
Salary description
£10400.00 - £10400.00 per year