We pride ourselves on delivering an expert, personal, and results-driven service to our clients. Working closely with private vendors, investors, estate agents, and corporate clients, we bring properties to market efficiently and achieve outstanding outcomes.
At BTG Eddisons, people are at the heart of everything we do. We are passionate about property, committed to exceptional customer service, and dedicated to creating an environment where our employees can thrive and develop their careers.
Your life as a Sales Negotiator
You will be the main point of contact for buyers, sellers, and estate agents from the moment a property is listed until a sale is agreed. You'll enjoy building relationships, providing outstanding customer service, and helping customers navigate the auction process with confidence.
You'll be highly organised, target-driven, and proactive, ensuring enquiries are handled efficiently while maintaining excellent service standards. You'll work collaboratively with colleagues and stakeholders to keep transactions moving and deliver successful outcomes for all parties.
What you'll do
* Manage properties from instruction through to sale agreed.
* Support buyers through the registration process to become auction ready.
* Arrange and coordinate property viewings.
* Handle inbound and outbound calls, providing excellent customer service at all times.
* Maintain regular communication with buyers, sellers, and estate agents throughout the sales journey.
* Manage customer expectations and provide timely updates.
* Build strong working relationships with internal and external stakeholders.
* Promote legal packs and associated services to achieve monthly targets.
* Use initiative to overcome obstacles and progress sales opportunities.
* Identify ways to improve customer service and operational processes.
* Work closely with administration and valuation teams to support properties coming to market.
* Provide support to Valuers when required.
* Identify and maximise sales opportunities.
Who we're looking for
We're looking for a motivated and customer-focused individual who understands what excellent service looks like and has the drive to deliver it.
Essential
* Minimum 12 months' experience within the property sector and a customer-facing role.
* Minimum 12 months' experience as a Sales Negotiator, Property Sales Consultant, or similar role.
* Excellent communication and organisational skills.
* Strong Microsoft Office skills, particularly Excel.
* Good numeracy and literacy skills.
* Experience working in a fast-paced environment.
* Excellent attention to detail.
* Strong written and verbal communication skills.
* Ability to prioritise workloads effectively.
* Eligibility to work in the UK.
* Professional and well-presented at all times.
Desirable
* Good data entry and typing skills.
* Experience working to targets and tight deadlines.
* Previous administration experience.
* Property auction experience
Salary description
£25000.00 - £28000.00 per year