Providing high quality customer care, in person, phone or email, you will maintain up to date knowledge on courses, fee payments and eligibility to study and respond to queries accurately and appropriately. You will maintain and complete up to date enrolment related documents including fee assessment documents, application forms, financial forms such as daily cash ups, and carry out administrative and enrolment duties such as, assess payment options for learners, post duties, reception duties and supporting Admissions events as required.
We’re looking for someone who has experience of working in a customer focused environment which includes providing a high quality courteous, informative, and responsive service to customers. Your experience will include administration, supporting a team to function effectively and meet customer needs, with a good level of computer literacy with accurate keyboard and data entry skills. You’ll have excellent interpersonal skills, be able to communicate well with students, visitors and staff in a confident and professional manner, and have the ability to work under pressure whilst adhering to strict deadlines.
Closing date for the return of a complete online application is 28th July 2026.
Interviews will be held on 11th August 2026.
The benefits package includes 27 days annual leave, plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. This leave is all in addition to Bank Holiday entitlement. There is an excellent pension scheme that receives a significant financial contribution from the employer, subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.
South Thames Colleges group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.
As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.
When you click on ‘Apply’, you will be forwarded to the application page which sits on a platform hosted by an external partner called Blue Octopus who support STCG throughout the recruitment process
Salary description
£33300.00 - £38231.00 per year