Our client is customer focused business, and a trusted specialist in their industry with a thriving network. They provide expert advice and outstanding customer service, building a reputation on delivering bespoke products, built to last. Their Business Support Team is at the heart of delivering an exceptional customer experience.
They are looking for an enthusiastic, organised and customer-focused individual to join our friendly team. This is a varied part time role will involve working 3 days per week and combine administration, appointment setting and customer sales support. You'll be the first point of contact for many of their customers, helping to deliver an exceptional experience from their initial enquiry through to following up on quotations after their home design visit. There are no cold calls. Instead, you'll be speaking with customers who have already shown interest, booking appointments, answering enquiries, following up quotations and helping customers confidently take the next step. For any quotations converted to an order, you will receive commission for that sale value.
If you enjoy building relationships, are highly organised and love delivering outstanding customer service, we'd love to hear from you.
Hours - 12 hours a week across 3 days
* Week 1: Monday 10 am – 2 pm, Wednesday 3 pm – 6 pm, Friday 9.30 am - 2.30 pm
* Week 2: Monday 10 am – 2 pm, Wednesday 3 pm-6 pm, Saturday 10 am – 3 pm
What You'll Be Doing
* Managing customer enquiries by telephone, email and in the showroom
* Booking design appointments
* Providing administrative support to ensure the smooth running of the business
* Maintaining accurate customer records within the CRM system
* Delivering a professional, friendly and efficient experience at every customer touchpoint
* Contacting customers who have received quotations but have not yet placed an order
* Understanding customer feedback and identifying any questions or objections
* Building strong relationships through proactive follow-up calls and emails
* Working towards converting quotations into confirmed orders
* Ensuring every prospective customer receives a best-in-class experience
About You
* You'll be someone who enjoys speaking with people, is naturally organised and takes pride in providing exceptional customer service
* Previous experience in administration, customer service, appointment setting or sales support
* Excellent communication and interpersonal skills
* A confident and professional telephone manner
* Strong IT skills, including Microsoft Word, Excel and Outlook
* Experience using CRM systems (or the ability to learn quickly)
* Excellent organisational skills and attention to detail
* A proactive, positive and team-oriented approach
* A passion for delivering outstanding customer experiences
This Part Time Sales Support Coordinator role in Southbourne would suit candidates who have an office based administrative background, who are excellent communicators, and have a proactive approach to their work
Salary description
£13.00 - £15.00 per hour