Skelmersdale
£25,000 - £27,000 per annum (depending on experience)
Monday to Friday
Temporary with Permanent Opportunities
About the Role
We are seeking a motivated and customer-focused Internal Sales & Office Administrator to join a busy sales and administration team. This role combines customer service, sales support, order processing, and general office administration within a fast-paced environment. The successful candidate will play a key role in supporting customers, processing enquiries, coordinating deliveries, and maintaining high standards of service and accuracy.
Key Responsibilities
Answer incoming telephone calls and respond to customer emails professionally and efficiently.
Prepare and issue quotations, ensuring timely follow-up of customer enquiries.
Prioritise customer enquiries and sales orders to meet business requirements.
Process purchase orders and create customer estimates.
Arrange deliveries and calculate carriage charges.
Provide administrative support to managers and assist with day-to-day office operations.
Maintain accurate records, filing systems, and customer information.
Update company social media platforms and support marketing activities.
Work closely with warehouse and logistics teams to coordinate customer orders.
Develop and maintain product knowledge to provide customers with accurate advice and recommendations.
Resolve customer queries and complaints in a professional manner.
Support quality procedures and ensure compliance with company standards.
Skills & Requirements
Experience in sales administration, customer service, or office support.
Excellent communication and customer service skills.
Strong organisational skills and attention to detail.
Ability to prioritise workload and work under pressure.
Proficient in Microsoft Office, including Outlook, Word, and Excel.
Good numerical and data-entry skills.
Professional telephone manner.
Knowledge of CRM systems is desirable.
Positive attitude, flexibility, and a strong work ethic
Benefits
Competitive salary based on experience.
Pension scheme.
20 days annual leave plus Bank Holidays.
Additional holiday period over Christmas.
Ongoing training and career development opportunities.
Supportive and friendly working environment.
Early finish on Fridays.
Additional Skills / Suitable Job Titles
Internal Sales Administrator, Sales Coordinator, Sales Support Administrator, Customer Service Administrator, Office Administrator, Account Coordinator, Order Processing Administrator, Sales Executive, Customer Support Coordinator .
How to Apply
This vacancy is advertised by Travail Employment Group, acting as an Employment Business.
Once you apply, your application will be received immediately by Travail Employment Group.
A consultant will contact you within 7 days if you have been successful.
If you do not hear from us within this time, your application has not been successful on this occasion.
All candidates registering with Travail Employment Group must provide proof of identity and evidence of relevant experience, training, or qualifications required for the role.
CWOIND01
Salary description
£12.85 - £13.85 per hour