Location: Bristol City Centre
Start Date: 3rd August
Contract: Temporary until end of October
Pay: £13.50 per hour
About the Role
We're recruiting multiple Customer Service Advisors to join a friendly and supportive team assisting students with accommodation enquiries ahead of the new academic year. This is an excellent opportunity for someone who enjoys helping people, providing outstanding customer service and working in a busy, fast-paced environment.
As a Customer Service Advisor, you'll be the first point of contact for students, offering guidance and reassurance through a range of communication channels while ensuring every interaction is handled with empathy, professionalism and efficiency.
Key Responsibilities
Respond to student enquiries via phone, email and messaging services
Provide advice and information relating to student accommodation, bookings and general queries
Offer a friendly, empathetic and professional service to students, understanding their individual circumstances and providing appropriate support
Resolve customer queries or escalate more complex issues where required
Complete administrative tasks accurately, including updating customer records and processing requests
Work collaboratively with colleagues to ensure a high standard of customer service is maintained
Ensure all communications are handled promptly, professionally and in line with company procedures.
Working Hours
Shifts are worked on a rota basis between the hours of 8am – 8pm with some flexibility on offer. You'll be required to work one in every two weekends.
About You
We're looking for someone who is:
An excellent communicator with strong verbal and written communication skills
Passionate about delivering exceptional customer service
Empathetic, patient and able to build rapport with a wide range of people
Confident managing enquiries across phone, email and digital messaging platforms
Well organised with strong administrative skills and excellent attention to detail
Able to remain calm and professional while managing a busy workload
Previous experience within customer service, administration, retail, hospitality or a contact centre environment would be advantageous
Apply Today
If you're a people-focused individual who enjoys helping others and wants to play an important role in supporting students during an exciting stage of their journey, we'd love to hear from you
Salary description
£13.50 - £13.50 per hour