Senior Repairs Manager

The Senior Repairs Manager will oversee the effective delivery of property repairs and maintenance services, ensuring high standards and efficiency. This role is ideal for someone with a strong background in property management and a focus on operational excellence.

Client Details

Our client is a well-established social housing provider responsible for delivering housing and property services across a substantial residential portfolio.

With a strong commitment to resident satisfaction, building safety, and service excellence, the organisation is investing in the continued improvement of its Property Services function. As a result, an exciting opportunity has arisen for an experienced Senior Repairs Manager to lead responsive repairs, voids, damp and mould, disrepair, contractor management, and direct labour operations.

This is a high-profile leadership role offering the opportunity to influence service delivery, drive operational performance, and make a tangible difference to residents' homes and communities.

Description

Lead the delivery of responsive repairs services, ensuring works are completed safely, efficiently, and within agreed service standards.
Manage and develop in-house maintenance and repairs teams to maximise productivity, performance, and customer satisfaction.
Oversee the management and resolution of damp and mould cases, ensuring a proactive and resident-focused approach.
Lead the operational management of disrepair cases, working closely with surveyors and legal representatives where required.
Drive performance across voids management, reducing turnaround times and improving re-let outcomes.
Monitor and improve KPI performance, customer satisfaction, backlog management, and work-in-progress levels.
Manage repairs and maintenance contractors, ensuring compliance with contractual obligations, service standards, and value-for-money objectives.
Oversee operational budgets and support effective financial management across repairs services.
Develop and implement service improvement initiatives to enhance performance and resident experience.
Support emergency response arrangements and major incident management where required.
Produce and present operational performance reports to senior stakeholders.
Build strong working relationships with residents, contractors, consultants, and internal teams.
Promote a culture of accountability, collaboration, health and safety, and continuous improvement.Profile

Significant experience managing responsive repairs services within a social housing environment.
Experience leading operational teams, contractors, and frontline service delivery functions.
Strong knowledge of repairs, maintenance, voids, damp and mould, and disrepair management.
Experience managing budgets, operational performance, and service improvement programmes.
Strong contractor and stakeholder management experience.
Experience supporting audits, inspections, regulatory reviews, or assurance activities.
Excellent communication and leadership skills.
A customer-focused mindset with a passion for delivering quality housing services.
Strong analytical, organisational, and problem-solving abilities.
The ability to work effectively under pressure and manage competing priorities.Job Offer

Salary of £64,938 - £68,460
Permanent leadership position
Opportunity to manage a diverse repairs and maintenance operation
Responsibility for responsive repairs, voids, damp & mould, disrepair, and contractor performance
Significant stakeholder engagement across operational and senior leadership teams
Opportunity to shape service improvements and drive operational excellence
Supportive and collaborative working environment
Ongoing professional development opportunities
The chance to make a lasting impact on housing quality, resident satisfaction, and service performance