Account Manager

Customer Account Manager - Central London (Field Based)
Build Relationships. Retain Customers. Drive Growth.
Are you a commercially minded Account Manager who thrives on building strong customer relationships, protecting existing business and identifying new growth opportunities?
Do you enjoy being the trusted adviser your customers rely on-solving problems, delivering exceptional service and uncovering opportunities to increase revenue?
We're recruiting on behalf of a market-leading international business that continues to invest in its people, technology and future growth. This is an exciting opportunity to join a high-performing commercial team where your success will be recognised, rewarded and supported with genuine career progression into senior commercial and leadership roles.
If you're ambitious, customer-focused and motivated by making a real commercial impact, we'd love to hear from you.
The Role
Based from Acton and covering customers across Central London, you'll take ownership of an established portfolio of business accounts, ensuring exceptional customer service while driving retention, customer satisfaction and sustainable revenue growth.
You'll become the trusted point of contact for your customers, developing long-term partnerships, understanding their business needs and identifying opportunities to expand the relationship through additional products and services.
Working closely with colleagues across sales, customer service, operations and logistics, you'll act as the voice of the customer internally while helping deliver outstanding service and supporting the continued growth of the business.
What You'll Be Doing
· Manage and develop an established portfolio of B2B customer accounts.
· Build strong, long-term relationships with key decision-makers and stakeholders.
· Maximise customer retention by proactively managing contract renewals and reducing customer attrition.
· Identify opportunities to increase revenue through upselling, cross-selling and expanding service offerings.
· Develop strategic account plans to identify future opportunities, risks and growth potential.
· Understand each customer's business, future requirements and commercial objectives through proactive account management.
· Act as the lead point of contact for all customer-related matters, ensuring an outstanding customer experience.
· Analyse customer performance, service levels and commercial data to identify trends and improvement opportunities.
· Review customer complaints, lost business and retention data, implementing actions to improve performance.
· Forecast account performance and communicate progress against key commercial and customer service KPIs.
· Negotiate pricing, contract renewals and commercial agreements that deliver value for both the customer and the business.
· Resolve customer issues quickly and professionally, working collaboratively with internal teams to deliver effective solutions.
· Monitor account profitability, reviewing commercial viability and recommending service improvements where appropriate.
· Support customers with outstanding debt discussions, agreeing positive outcomes for both parties.
· Champion continuous improvement by identifying smarter ways to enhance customer service and commercial performance.
· Manage multiple priorities in a fast-paced, field-based environment.
What We're Looking For
· Experience in Account Management, Customer Success, Business Development or B2B Sales.
· A proven track record of managing and growing customer accounts while delivering exceptional service.
· A natural relationship builder with excellent communication and stakeholder management skills.
· Commercially astute with the ability to identify and convert growth opportunities.
· Strong analytical skills with the ability to interpret data and make commercially sound decisions.
· Confident negotiating with customers and influencing decision-makers at all levels.
· Highly organised, self-motivated and able to manage multiple priorities effectively.
· Customer-focused with excellent problem-solving skills and attention to detail.
· Comfortable working cross-functionally with sales, operations and customer service teams.
· IT literate with good knowledge of Microsoft Office.
· Full UK driving licence.
What's in It for You?
· Join a successful, growing international business with an excellent reputation.
· Genuine opportunities for career progression into senior commercial and leadership positions.
· A collaborative, supportive and high-performance culture where success is recognised.
· The autonomy to manage your own customer portfolio and make a genuine commercial impact.
· Ongoing investment in your training, development and long-term career.
· The opportunity to work with an established customer base while driving meaningful business growth.
Ready to Take the Next Step?
If you're looking for more than just another account management role-and want the opportunity to build lasting customer relationships, drive commercial growth and accelerate your career-we'd love to hear from you.

Barker Ross Group values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business