Central London | Hybrid | £44,000–£59,000 + Bonus + Exceptional Benefits
Do you thrive on building long-term client partnerships rather than simply managing accounts?
We're exclusively representing an innovative and fast-growing business that's redefining customer experience within the commercial property sector.
They're looking for an experienced client-facing professional who combines exceptional relationship management with commercial awareness, strategic thinking and the confidence to influence senior stakeholders.
This isn't a traditional account management role. You'll become the trusted partner for a portfolio of high-value clients, ensuring an exceptional experience while identifying opportunities to strengthen relationships, improve retention and support future business growth.
The Opportunity
Working closely with operational and commercial teams, you'll take ownership of a portfolio of key accounts, becoming the first point of contact for strategic client relationships.
Success in this role comes from anticipating client needs before they arise, solving problems proactively, influencing internal teams and creating long-term partnerships that generate measurable commercial value.
You'll enjoy working in a fast-paced, entrepreneurial environment where autonomy is encouraged and excellent judgement is valued.
Key Responsibilities
Build trusted relationships with multiple client stakeholders across your portfolio.
Deliver an exceptional end-to-end client experience.
Drive customer satisfaction, retention and long-term account growth.
Identify commercial opportunities including upselling and cross-selling additional services.
Work collaboratively with operational teams to resolve issues quickly and effectively.
Confidently manage escalations and complex client situations.
Monitor client health, engagement and performance against key KPIs.
Maintain accurate CRM records and account plans.
Act as the voice of the customer internally, influencing service improvements.
About You
We're looking for someone who has experience managing high-value client relationships where service excellence and commercial outcomes are equally important.
You'll likely come from sectors such as:
Flexible Workspace
Commercial Property
Hospitality
PropTech
Facilities Management
Premium Customer Success
Workplace Experience
You'll bring:
3+ years' experience in Client Success, Customer Success, Account Management or Client Partnerships.
A proven track record of managing complex client relationships.
Experience working with senior stakeholders.
Strong commercial awareness with experience identifying revenue opportunities.
Excellent judgement and the confidence to make decisions independently.
Outstanding communication and relationship-building skills.
A naturally proactive mindset with exceptional organisational skills.
The ability to prioritise effectively in a fast-moving environment.
We'd love to speak to people who have experience in
Client Success
Customer Success
Enterprise Account Management
Commercial Property
Flexible Workspace
Serviced Offices
Hospitality
Workplace Experience
Premium B2B Service Delivery
What's on Offer
Competitive salary of £44,000–£59,000
Hybrid working
Equity/long-term incentive scheme
28 days annual leave plus bank holidays
Enhanced parental leave
Wellbeing benefits
Season ticket loan
Cycle to Work scheme
Regular company socials
Genuine career progression within a rapidly growing organisation
Apply
TRC is exclusively managing this appointment on behalf of our client.
If you're looking for a role where you'll have genuine influence over the customer journey, build meaningful client partnerships and play a key role in a growing business, we'd love to hear from you
Salary description
£44000.00 - £59000.00 per year