Overview Lead the FM delivery at a Innovation & Technology Centre, covering manufacturing, clean rooms, labs, offices and plant areas. Highly customer‑facing role requiring strong technical leadership, stakeholder management and operational control in a regulated, business‑critical environment.
Key Responsibilities
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Manage full P&L of approx. £4m, ensuring commercial performance, cost control, WIP and debt management.
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Lead stakeholder relationships across Plant, Lab and Manufacturing areas, ensuring service delivery meets all contractual requirements.
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Ensure all KPIs, SLAs and programme commitments are achieved with no slippage.
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Oversee all PPM and reactive maintenance, ensuring compliance, accurate CAFM updates and timely completion.
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Support and guide the engineering team on technical issues, leading from the front and coaching where required.
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Maintain compliance with statutory, regulatory and contractual obligations including GMP/GxP, SHEQ and ISO‑aligned QMS.
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Operate and oversee Permit to Work, contractor control and risk management processes.
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Produce accurate monthly reports, performance updates, risk analysis and improvement actions.
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Drive continuous improvement, best practice and high‑performance culture across the FM team.
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Act as primary on‑site customer contact, ensuring strong relationships, proactive communication and high satisfaction.
Required Background
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Minimum 10 years FM management experience, ideally in pharmaceutical or similarly regulated/critical environments (Data Centres, Banking, Defence).
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Hard FM technical qualification in a relevant engineering field.
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Strong leadership capability with experience developing multi‑disciplinary teams.
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Knowledge of GMP/GxP, SOP development and regulated operations.
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Proficient with CMMS/CAFM systems (Maximo preferred) and Microsoft Office.
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Full clean driving licence, able to pass DBS, willing to join out‑of‑hours rota and occasional weekend work.
Key Attributes
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Customer‑focused, solutions‑driven, able to manage multiple stakeholders.
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Strong communicator, organised, self‑motivated and able to work under pressure.
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Technically competent, commercially aware and able to maintain a safe, compliant environment