Customer Service Assistant

Customer Service Assistant

📍 Basingstoke (Hybrid Working) | 💷 £15.00 per hour | 🕒 Full-Time, Temp to Perm Contract

Join a Global Leader in Science and Innovation

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? We are recruiting a Customer Service Assistant.

This is an exciting opportunity to gain experience with a world-leading organisation while working within a supportive and collaborative team environment.

The Role

As a Customer Service Assistant, you will play a key role in managing customer accounts across the UK, ensuring orders are processed efficiently and customers receive outstanding service. You'll work closely with various departments to resolve queries, manage expectations, and support the smooth delivery of products and services.

Key Responsibilities

✅ Maintain and update customer master data to ensure compliance and data accuracy

✅ Process quotations, orders and scheduling agreements within agreed service levels

✅ Respond to customer enquiries via phone and email, providing excellent service at all times

✅ Collaborate with Distribution, Planning, Finance and Sales Operations teams

✅ Investigate and resolve customer queries and complaints promptly

✅ Track deliveries and liaise with courier partners

✅ Support daily operational meetings and shared mailbox management

✅ Help drive performance against service targets, including LOTIF (Lines on Time In Full)

✅ Promote Thermo Fisher's values and contribute to continuous improvement initiatives

✅ Adhere to health, safety and environmental policies

About You

We're looking for someone who enjoys working with customers and can confidently manage multiple priorities.

Essential Skills & Experience

Previous experience in a customer-facing or customer service environment
Strong organisational and time-management skills
Excellent communication and problem-solving abilities
Ability to work effectively as part of a team
Proactive and adaptable approach to work
Intermediate to advanced Microsoft Word and Excel skills

Desirable

Experience using SAP
Experience handling orders, quotations or account administration

What's on Offer?

💷 £15.00 per hour

📅 Start Date: 20 July 2026

📆 Initial Contract: Until 21 May 2027

🏠 Hybrid Working: 4 days onsite in Basingstoke, with flexibility to work from home

⏰ Working Hours:

Monday - Thursday: 9:00am - 5:00pm
Friday: 9:00am - 3:30pm
45-minute lunch break
37.5 hours per week

Apply Now

We are submitting a limited number of candidates, so early applications are encouraged.

Adecco is acting as an employment business for this temporary assignment.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website